From one of your prior threads, you appear to be working in Windows 8.1 64 bit with your Premiere Elements 12.
Where are you when you say that Premiere Elements 12 will not accept your Adobe ID - are you at the Sign In dialog step of the end of the
installation? Whatever the location, what is being rejected or not recognized specifically - can you tell if it is the Adobe ID or password?
Are you working with antivirus and firewall(s) disabled?
Please check out the following troubleshooting steps and let us know if any of them worked for you
Do you have more than one Adobe ID with Password Account?
We will be watching for further developments and will have more comments based on your reply.
nothing above worked, when I tried to sign in to the ADOBE ID I got 4 little square boxes endlessly circling, one of them was blue. The only way to stop this process is go to task manager and END PROCESS. The ADOBE ID worked months ago to get PHOTOSHOP ELEMENTS 12 started. Then it worked recently to get the editor portion of PHOTOSHOP ELEMENTS 12 started. In the process above after changing those mentioned files I had to reinstall premiere elements with kaspersky turned off and I also turned SPYBOT off, but it did not help.
Thanks for trying the troubleshooting suggestions. Sorry the news of the outcome was not better.
Please open a new User Account with Administrative Privileges and try to install and run Premiere Elements from there.
That is a last resort step which has proven effective at times.
Please let me know how that turns out.
Please explain open new User Account, do you mean with Adobe or somehow on this computer?
The new User Account with Administrative Privileges relates to the user account that you use create for the computer. It is not an Adobe account that you set up with Adobe.
For Windows 8.1 64 bit, go to
Change "PC Settings"
Add an Account
In the dialog that follows, do not fill in anything. Instead go to the bottom of the dialog, and click on "Sign In Without A Microsoft Account".
Follow the instructions for creating a Local Account, not Microsoft Account, with Administrator on it.
For more information, please see the details under creating a Local Account
Please review the above and then let me know if you are OK with the details before you create the new Local User Account with Administrative
Privileges. Then you install and run Premiere Elements from that user account.
yes, I understand I will try when I have some time this weekend.
OK that worked, but now we cannot sign into Adobe Photoshop Elements 12 the Photo Editor side but we can still get to Photo Organizer. What do we do next, please?
Just a note of curoisty, why do we have to sign in at all ? Could that part be eliminated? We don't have to sign in on any other program on this computer from Excel, Word, Adobe Reader, etc to Firefox.
1/24/15 I am still trying to use the PHOTO EDITOR side of ADOBE PHOTOSHOP ELEMENTS 12. I can not login .I just successfully used my adobe id to get to this forum. Please how do I get the photo editor side to work?