1 Reply Latest reply on Dec 22, 2014 5:53 PM by CarolinaRob

    Download box is blank


      Hi. I am using Mac OS and I find that when I download Flash Player I am presented with the red Flash open box to double-click, but when I do the problem starts. An oblong box pops up which is headed "Retrieving install". To the far right of the box is a percentage indicator. But as soon as all this information appears it vanishes again, leaving the oblong box totally blank and Flash uninstalled.


      I have uninstalled the old version of Flash Player so that I can start from scratch but the same situation recurs.


      Can anyone suggest a solution, please?