As far as I know, this Cloud forum is more about individuals
Team license links that may help
-team plans https://creative.adobe.com/plans?plan=team
-manage your team account http://forums.adobe.com/thread/1460939?tstart=0 may help
This is an open forum with a mix of program users and Adobe staff, not Adobe support... you need Adobe support
Adobe contact information - http://helpx.adobe.com/contact.html may help
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"