0 Replies Latest reply on Dec 22, 2014 9:22 AM by problems 345

    Adobe Flasf update will not install/ password issues

    problems 345

      I  have been trying for a week to install the upgrade to adobe flash on my mac book pro OS,10.7.5. The major issue is Adobe will not accept my password. I have changed the password more times than I can count, but every time I get to the step that asks for the password and I type it in the box , it  use shakes at me to tell me that the password is wrong. I triedthe Chat help line but the support person disconnected me and frankly I have bad arthritis and typing all the time just to get to someone who does understand the complexity of the problem is compounding the problem and certainly not resolving the issue . Is there some other product besides adobe that can be used. This is completely ridiculous and certainly not tech friendly.