Premiere Elements 13 - Installer fail to initialize

[briain]

Hello

I am receiving a "installer failed to initialize" error, when trying to install Premiere Elements 13.

OS: Windows 8.1

I HAVE tried the below, but I do not have the program on the list to uninstall when I get to the Control Panel Programs list.

Please refer to the help document below:

Error "Installer Failed to Initialize" | Install desktop application | Windows

ANY advice would be really appreciated.

Thanks

Briain

[Jeff A Wright]

Brian what other Adobe Creative software do you have installed on this computer?

[briain]

Thanks for the response Jeff

I have no other Adobe Creative software installed. This is my first purchase.

Thanks

briain

[Jeff A Wright]

Briain this error commonly occurs when previous Adobe applications were incorrectly removed.  I would recommend using the Programs and Features control panel to verify there is no additional Adobe software installed.

If you continue to face difficulties initializing the installer then please review the PDApp.log for the applicable error message preventing initialization.  You can find details on how to locate and interpret the installation logs at Troubleshoot install using logs | Elements.  You are welcome to post any specific error messages you discover to this discussion.

[briain]

Hi Jeff

No other Adobe programs installed.

I ran the install again and received the same error.

PDApp log below, any advice would be very much appreciated.

Thanks

briain

12/24/14 16:41:59:812 | [INFO] |  | ASU | Setup | Setup |  |  | 4452 | Build Version - 8.0.0.147

12/24/14 16:41:59:812 | [INFO] |  | ASU | Setup | Setup |  |  | 4452 | Logging Level verbosity Set  to 4

12/24/14 16:41:59:969 | [INFO] |  | ASU | Setup |  |  |  | 4452 | Event Guid generated is: '3fdac851-a226-42cc-b530-013b7b2068cb'

12/24/14 16:41:59:969 | [INFO] |  | ASU | Setup | Setup |  |  | 4452 | Start Adobe Setup

12/24/14 16:41:59:969 | [INFO] |  | ASU | Setup | Setup |  |  | 4452 | TimeLog: Bootstrapper Start

12/24/14 16:41:59:969 | [INFO] |  | ASU | Setup | Setup |  |  | 4452 | TimeLog: Start initial checks

12/24/14 16:41:59:969 | [INFO] |  | ASU | Setup | Setup |  |  | 4452 | Dictionary Path: C:\Users\briai_000\Desktop\Adobe64\PRE 13\resources\Dictionary\en_US\stringTable.zdct

12/24/14 16:41:59:969 | [INFO] |  | ASU | Setup | PIM |  |  | 4452 | XML is valid

12/24/14 16:41:59:984 | [INFO] |  | ASU | Setup |  |  |  | 4256 | Event with guid '3fdac851-a226-42cc-b530-013b7b2068cb' is being sent

12/24/14 16:41:59:984 | [WARN] |  | ASU | Setup | PIM |  |  | 4452 | Failed to find Node

12/24/14 16:42:00:031 | [INFO] |  | ASU | Setup |  |  |  | 4256 | GetIEProxyInfo - No default proxy present on the user machine

12/24/14 16:42:00:047 | [INFO] |  | ASU | Setup |  |  |  | 4256 | GetIEProxyInfo - proxy Url is

12/24/14 16:42:00:859 | [INFO] |  | ASU | Setup |  |  |  | 1596 | HTTP Request Status code 200.

12/24/14 16:42:00:859 | [INFO] |  | ASU | Setup |  |  |  | 4256 | The http request returned HTTP_Status:0 HttpCommunicator error:0

12/24/14 16:42:13:331 | [INFO] |  | ASU | PIM | PIM |  |  | 5372 | Build Version - 8.0.0.147

12/24/14 16:42:13:331 | [INFO] |  | ASU | PIM | PIM |  |  | 5372 | Logging Level verbosity Set  to 4

12/24/14 16:42:13:362 | [INFO] |  | ASU | PIM | Utilities |  |  | 5372 | Folder does not exist

12/24/14 16:42:13:362 | [INFO] |  | ASU | PIM | PIM |  |  | 5372 | Build Version - 8.0.0.147

12/24/14 16:42:13:362 | [INFO] |  | ASU | PIM | PIM |  |  | 5372 | Logging Level verbosity Set  to 4

12/24/14 16:42:13:362 | [INFO] |  | ASU | PIM | PIM |  |  | 5372 | CREATE PIM Instance ...

12/24/14 16:42:13:425 | [INFO] |  | ASU | PIM | PIM |  |  | 5372 | trying to createOrUpdatePIMDbSchema.

12/24/14 16:42:13:815 | [INFO] |  | ASU | PIM | PIM |  |  | 5372 | SUCCESS Created Tables.

12/24/14 16:42:13:815 | [INFO] |  | ASU | PIM | PIM |  |  | 5372 | PIM Database is Up To Date.

12/24/14 16:42:13:815 | [INFO] |  | ASU | PIM | PIM |  |  | 5372 | Updater Inventory location:C:\Users\briai_000\Desktop\Adobe64\PRE 13\resources\updaterinventory.dll

12/24/14 16:42:13:878 | [INFO] |  | ASU | Setup | Setup |  |  | 4452 | TimeLog: End initial checks

12/24/14 16:42:13:878 | [INFO] |  | ASU | Setup | Setup |  |  | 5780 | TimeLog: Begin Installing

12/24/14 16:42:13:909 | [INFO] |  | ASU | PIM | PIM |  |  | 5780 | Current OS version is: Major:6, Minor:3, ServicePack:0

12/24/14 16:42:15:521 | [INFO] |  | ASU | PIM | PIM |  |  | 5780 | trying to createOrUpdatePIMDbSchema.

12/24/14 16:42:15:568 | [FATAL] |  | ASU | PIM | PIM |  |  | 5780 | Error could not executeGeneralSQLQuery.

12/24/14 16:42:15:568 | [FATAL] |  | ASU | PIM | PIM |  |  | 5780 | Failed select count(*) from sqlite_master.

12/24/14 16:42:15:568 | [FATAL] |  | ASU | PIM | PIM |  |  | 5780 |  attempt to write a readonly database.

12/24/14 16:42:15:568 | [FATAL] |  | ASU | PIM | PIM |  |  | 5780 | Error in Get Table count.

12/24/14 16:42:15:568 | [FATAL] |  | ASU | PIM | PIM |  |  | 5780 | ERROR Failed select count(*) from sqlite_master.

12/24/14 16:42:15:568 | [ERROR] |  | ASU | PIM | PIM |  |  | 5780 | Could not createOrUpdatePIMDbSchema.

12/24/14 16:42:15:568 | [INFO] |  | ASU | PIM | PIM |  |  | 5780 | PIMSqlite closeDB status 0

12/24/14 16:42:15:568 | [ERROR] |  | ASU | PIM | PIM |  |  | 5780 | Failed to initialize ACF pim.db. Database is corrupted. Download a new copy of Adobe Application Manager from http://www.adobe.com,or install this product again.

12/24/14 16:42:15:568 | [INFO] |  | ASU | Setup | Setup |  |  | 5780 | TimeLog: End Installing. Now launching PDApp

12/24/14 16:42:16:083 | [INFO] |  | ASU | Setup |  |  |  | 5780 | Event Guid generated is: '2e542e78-785b-4770-9433-a5798e549901'

12/24/14 16:42:16:083 | [INFO] |  | ASU | Setup |  |  |  | 5780 | Event Guid generated is: '5c8d9e15-48b5-4873-8c2e-e86f72625f41'

12/24/14 16:42:16:099 | [INFO] |  | ASU | Setup |  |  |  | 4256 | Event with guid '2e542e78-785b-4770-9433-a5798e549901' is being sent

12/24/14 16:42:16:099 | [INFO] |  | ASU | Setup |  |  |  | 4256 | GetIEProxyInfo - No default proxy present on the user machine

12/24/14 16:42:16:099 | [INFO] |  | ASU | Setup |  |  |  | 4256 | GetIEProxyInfo - proxy Url is

12/24/14 16:42:16:693 | [INFO] |  | ASU | Setup |  |  |  | 1596 | HTTP Request Status code 200.

12/24/14 16:42:16:693 | [INFO] |  | ASU | Setup |  |  |  | 4256 | The http request returned HTTP_Status:0 HttpCommunicator error:0

12/24/14 16:42:16:693 | [INFO] |  | ASU | Setup |  |  |  | 4256 | Event with guid '5c8d9e15-48b5-4873-8c2e-e86f72625f41' is being sent

12/24/14 16:42:16:709 | [INFO] |  | ASU | Setup |  |  |  | 4256 | GetIEProxyInfo - No default proxy present on the user machine

12/24/14 16:42:16:709 | [INFO] |  | ASU | Setup |  |  |  | 4256 | GetIEProxyInfo - proxy Url is

12/24/14 16:42:17:318 | [INFO] |  | ASU | Setup |  |  |  | 5128 | HTTP Request Status code 200.

12/24/14 16:42:17:318 | [INFO] |  | ASU | Setup |  |  |  | 4256 | The http request returned HTTP_Status:0 HttpCommunicator error:0

12/24/14 16:42:20:783 | [INFO] |  | ASU | PIM | PIM |  |  | 4452 | PIMSqlite closeDB status 0

12/24/14 16:42:20:783 | [INFO] |  | ASU | PIM | PIM |  |  | 4452 | FREE PIM Instance ...

12/24/14 16:42:20:830 | [INFO] |  | ASU | Setup | Setup |  |  | 4452 | cleanUSF: Deleting Path C:\Users\briai_000\AppData\Local\Adobe\OOBE\PDApp

12/24/14 16:42:20:846 | [INFO] |  | ASU | Setup | Setup |  |  | 4452 | Setting current directory to C:\Users\briai_000\AppData\Local\Adobe\OOBE

12/24/14 16:42:20:846 | [ERROR] |  | ASU | Setup | Setup |  |  | 4452 | Error in deleting folder C:\Users\briai_000\AppData\Local\Adobe. Error Code:145

12/24/14 16:42:20:846 | [INFO] |  | ASU | Setup | Setup |  |  | 4452 | =================  End Adobe Setup. Exit code: 1  =================

12/24/14 16:42:20:846 | [INFO] |  | ASU | Setup |  |  |  | 4452 | Waiting for the async thread to get the task completed

12/24/14 16:42:20:846 | [INFO] |  | ASU | Setup |  |  |  | 4256 | Async thread is completed. Now exiting from function.

[Jeff A Wright]

Briain it looks as if the file permissions under your current User account have become compromised as can be seen at:

12/24/14 16:42:20:846 | [INFO] |  | ASU | Setup | Setup |  |  | 4452 | Setting current directory to C:\Users\briai_000\AppData\Local\Adobe\OOBE

12/24/14 16:42:20:846 | [ERROR] |  | ASU | Setup | Setup |  |  | 4452 | Error in deleting folder C:\Users\briai_000\AppData\Local\Adobe. Error Code:145''

I would recommend verifying you have the proper file permissions to the associated directories.  You can find details on how to adjust the file permissions at Error "Exit 6" or "Exit 7" | Install log | Read, write, system file errors | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html.

[briain]

Changed file permissions as advised, and ran the install again, receiving the below log update. Would Adobe Application Manager help?

Thanks for your continued help

Briain

12/24/14 23:10:18:516 | [INFO] |  | ASU | Setup | Setup |  |  | 2280 | Build Version - 8.0.0.147

12/24/14 23:10:18:516 | [INFO] |  | ASU | Setup | Setup |  |  | 2280 | Logging Level verbosity Set  to 4

12/24/14 23:10:18:531 | [INFO] |  | ASU | Setup |  |  |  | 2280 | Event Guid generated is: 'b84aa27d-9707-4bb5-8178-ef71053e1f61'

12/24/14 23:10:18:531 | [INFO] |  | ASU | Setup | Setup |  |  | 2280 | Start Adobe Setup

12/24/14 23:10:18:531 | [INFO] |  | ASU | Setup | Setup |  |  | 2280 | TimeLog: Bootstrapper Start

12/24/14 23:10:18:531 | [INFO] |  | ASU | Setup | Setup |  |  | 2280 | TimeLog: Start initial checks

12/24/14 23:10:18:547 | [INFO] |  | ASU | Setup | Setup |  |  | 2280 | Dictionary Path: C:\Users\briai_000\Desktop\Adobe Premiere Elements 13\PRE 13\resources\Dictionary\en_US\stringTable.zdct

12/24/14 23:10:18:547 | [INFO] |  | ASU | Setup |  |  |  | 5108 | Event with guid 'b84aa27d-9707-4bb5-8178-ef71053e1f61' is being sent

12/24/14 23:10:18:562 | [INFO] |  | ASU | Setup | PIM |  |  | 2280 | XML is valid

12/24/14 23:10:18:562 | [WARN] |  | ASU | Setup | PIM |  |  | 2280 | Failed to find Node

12/24/14 23:10:18:594 | [INFO] |  | ASU | Setup |  |  |  | 5108 | GetIEProxyInfo - No default proxy present on the user machine

12/24/14 23:10:18:594 | [INFO] |  | ASU | Setup |  |  |  | 5108 | GetIEProxyInfo - proxy Url is

12/24/14 23:10:19:318 | [INFO] |  | ASU | Setup |  |  |  | 5472 | HTTP Request Status code 200.

12/24/14 23:10:19:318 | [INFO] |  | ASU | Setup |  |  |  | 5108 | The http request returned HTTP_Status:0 HttpCommunicator error:0

12/24/14 23:10:31:652 | [INFO] |  | ASU | PIM | PIM |  |  | 4080 | Build Version - 8.0.0.147

12/24/14 23:10:31:683 | [INFO] |  | ASU | PIM | PIM |  |  | 4080 | Logging Level verbosity Set  to 4

12/24/14 23:10:31:683 | [INFO] |  | ASU | PIM | Utilities |  |  | 4080 | Folder does not exist

12/24/14 23:10:31:683 | [INFO] |  | ASU | PIM | PIM |  |  | 4080 | Build Version - 8.0.0.147

12/24/14 23:10:31:683 | [INFO] |  | ASU | PIM | PIM |  |  | 4080 | Logging Level verbosity Set  to 4

12/24/14 23:10:31:683 | [INFO] |  | ASU | PIM | PIM |  |  | 4080 | CREATE PIM Instance ...

12/24/14 23:10:31:761 | [INFO] |  | ASU | PIM | PIM |  |  | 4080 | trying to createOrUpdatePIMDbSchema.

12/24/14 23:10:31:964 | [INFO] |  | ASU | PIM | PIM |  |  | 4080 | SUCCESS Created Tables.

12/24/14 23:10:31:964 | [INFO] |  | ASU | PIM | PIM |  |  | 4080 | PIM Database is Up To Date.

12/24/14 23:10:31:964 | [INFO] |  | ASU | PIM | PIM |  |  | 4080 | Updater Inventory location:C:\Users\briai_000\Desktop\Adobe Premiere Elements 13\PRE 13\resources\updaterinventory.dll

12/24/14 23:10:31:980 | [INFO] |  | ASU | Setup | Setup |  |  | 2280 | TimeLog: End initial checks

12/24/14 23:10:31:980 | [INFO] |  | ASU | Setup | Setup |  |  | 5256 | TimeLog: Begin Installing

12/24/14 23:10:32:027 | [INFO] |  | ASU | PIM | PIM |  |  | 5256 | Current OS version is: Major:6, Minor:3, ServicePack:0

12/24/14 23:10:33:577 | [INFO] |  | ASU | PIM | PIM |  |  | 5256 | trying to createOrUpdatePIMDbSchema.

12/24/14 23:10:33:624 | [FATAL] |  | ASU | PIM | PIM |  |  | 5256 | Error could not executeGeneralSQLQuery.

12/24/14 23:10:33:624 | [FATAL] |  | ASU | PIM | PIM |  |  | 5256 | Failed select count(*) from sqlite_master.

12/24/14 23:10:33:624 | [FATAL] |  | ASU | PIM | PIM |  |  | 5256 |  attempt to write a readonly database.

12/24/14 23:10:33:624 | [FATAL] |  | ASU | PIM | PIM |  |  | 5256 | Error in Get Table count.

12/24/14 23:10:33:624 | [FATAL] |  | ASU | PIM | PIM |  |  | 5256 | ERROR Failed select count(*) from sqlite_master.

12/24/14 23:10:33:624 | [ERROR] |  | ASU | PIM | PIM |  |  | 5256 | Could not createOrUpdatePIMDbSchema.

12/24/14 23:10:33:624 | [INFO] |  | ASU | PIM | PIM |  |  | 5256 | PIMSqlite closeDB status 0

12/24/14 23:10:33:624 | [ERROR] |  | ASU | PIM | PIM |  |  | 5256 | Failed to initialize ACF pim.db. Database is corrupted. Download a new copy of Adobe Application Manager from http://www.adobe.com,or install this product again.

12/24/14 23:10:33:624 | [INFO] |  | ASU | Setup | Setup |  |  | 5256 | TimeLog: End Installing. Now launching PDApp

12/24/14 23:10:34:139 | [INFO] |  | ASU | Setup |  |  |  | 5256 | Event Guid generated is: '45a9853e-11d7-44f2-8491-a478bb25a45c'

12/24/14 23:10:34:139 | [INFO] |  | ASU | Setup |  |  |  | 5256 | Event Guid generated is: '86444b4c-74ef-4a0a-8f0b-ec1047ada721'

12/24/14 23:10:34:156 | [INFO] |  | ASU | Setup |  |  |  | 5108 | Event with guid '45a9853e-11d7-44f2-8491-a478bb25a45c' is being sent

12/24/14 23:10:34:156 | [INFO] |  | ASU | Setup |  |  |  | 5108 | GetIEProxyInfo - No default proxy present on the user machine

12/24/14 23:10:34:156 | [INFO] |  | ASU | Setup |  |  |  | 5108 | GetIEProxyInfo - proxy Url is

12/24/14 23:10:34:765 | [INFO] |  | ASU | Setup |  |  |  | 5500 | HTTP Request Status code 200.

12/24/14 23:10:34:765 | [INFO] |  | ASU | Setup |  |  |  | 5108 | The http request returned HTTP_Status:0 HttpCommunicator error:0

12/24/14 23:10:34:765 | [INFO] |  | ASU | Setup |  |  |  | 5108 | Event with guid '86444b4c-74ef-4a0a-8f0b-ec1047ada721' is being sent

12/24/14 23:10:34:765 | [INFO] |  | ASU | Setup |  |  |  | 5108 | GetIEProxyInfo - No default proxy present on the user machine

12/24/14 23:10:34:765 | [INFO] |  | ASU | Setup |  |  |  | 5108 | GetIEProxyInfo - proxy Url is

12/24/14 23:10:35:375 | [INFO] |  | ASU | Setup |  |  |  | 5500 | HTTP Request Status code 200.

12/24/14 23:10:35:375 | [INFO] |  | ASU | Setup |  |  |  | 5108 | The http request returned HTTP_Status:0 HttpCommunicator error:0

12/24/14 23:10:38:094 | [INFO] |  | ASU | PIM | PIM |  |  | 2280 | PIMSqlite closeDB status 0

12/24/14 23:10:38:094 | [INFO] |  | ASU | PIM | PIM |  |  | 2280 | FREE PIM Instance ...

12/24/14 23:10:38:125 | [INFO] |  | ASU | Setup | Setup |  |  | 2280 | cleanUSF: Deleting Path C:\Users\briai_000\AppData\Local\Adobe\OOBE\PDApp

12/24/14 23:10:38:143 | [INFO] |  | ASU | Setup | Setup |  |  | 2280 | Setting current directory to C:\Users\briai_000\AppData\Local\Adobe\OOBE

12/24/14 23:10:38:143 | [INFO] |  | ASU | Setup | Setup |  |  | 2280 | =================  End Adobe Setup. Exit code: 1  =================

12/24/14 23:10:38:143 | [INFO] |  | ASU | Setup |  |  |  | 2280 | Waiting for the async thread to get the task completed

12/24/14 23:10:38:158 | [INFO] |  | ASU | Setup |  |  |  | 5108 | Async thread is completed. Now exiting from function.

12/24/14 23:15:49:406 | [INFO] |  | ASU | OPM | OPM |  |  | 5388 | Build Version - 8.0.1.12

12/24/14 23:15:49:406 | [INFO] |  | ASU | OPM | OPM |  |  | 5388 | Logging Level verbosity Set  to 4

12/24/14 23:15:50:576 | [WARN] |  | ASU | OPM | OPM |  |  | 5388 | Failed in key3List generation

12/24/14 23:15:50:576 | [ERROR] |  | ASU | OPM | CryptEngine |  |  | 5388 | Failed in key3List generation

12/24/14 23:15:50:983 | [INFO] |  | ASU | OPM | OPM |  |  | 5388 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

12/24/14 23:15:50:983 | [INFO] |  | ASU | OPM | OPM |  |  | 5388 | No Record found for the input fields in opm_getValueForKey

12/24/14 23:15:50:998 | [INFO] |  | ASU | OPM | OPM |  |  | 5388 | Released OPM refrence successfully in opm_freeLibRef

12/24/14 23:15:58:442 | [INFO] |  | ASU | PIM | PIM |  |  | 4720 | Build Version - 2.8.1.451

12/24/14 23:15:58:442 | [INFO] |  | ASU | PIM | PIM |  |  | 4720 | Logging Level verbosity Set  to 4

12/24/14 23:15:58:442 | [INFO] |  | ASU | PIM | PIM |  |  | 4720 | Starting update workflow

12/24/14 23:15:58:536 | [INFO] |  | ASU | PIM | PIM |  |  | 4720 | trying to createOrUpdatePIMDbSchema.

12/24/14 23:15:59:067 | [INFO] |  | ASU | PIM | PIM |  |  | 4720 | Current db schema version on machine 1.

12/24/14 23:15:59:067 | [INFO] |  | ASU | PIM | PIM |  |  | 4720 | Current db schema version to install 2.

12/24/14 23:15:59:067 | [INFO] |  | ASU | PIM | PIM |  |  | 4720 | SUCCESS Created Tables.

12/24/14 23:15:59:067 | [INFO] |  | ASU | PIM | PIM |  |  | 4720 | PIM Database is Up To Date.

12/24/14 23:15:59:083 | [INFO] |  | ASU | PIM | PIM |  |  | 4720 | PIMSqlite closeDB status 0

12/24/14 23:15:59:083 | [INFO] |  | ASU | PIM | PIM |  |  | 4720 | PIMSqlite closeDB status 0

12/24/14 23:15:59:083 | [INFO] |  | ASU | PIM | PIM |  |  | 4720 | START: Application download

12/24/14 23:16:10:988 | [INFO] |  | ASU | PIM | PIM |  |  | 4720 | Download complete for package: IPC, size: 444.261719 KB, Time taken: 11 secs, Speed: 40.387428 kBps

12/24/14 23:16:23:334 | [INFO] |  | ASU | PIM | PIM |  |  | 4720 | Download complete for package: DWA, size: 2889.285156 KB, Time taken: 24 secs, Speed: 120.386879 kBps

12/24/14 23:16:31:021 | [INFO] |  | ASU | PIM | PIM |  |  | 4720 | Download complete for package: LWA, size: 5582.665039 KB, Time taken: 32 secs, Speed: 174.458282 kBps

12/24/14 23:17:03:849 | [INFO] |  | ASU | PIM | PIM |  |  | 4720 | Download complete for package: D6, size: 2501.843750 KB, Time taken: 64 secs, Speed: 39.091309 kBps

12/24/14 23:17:13:099 | [INFO] |  | ASU | PIM | PIM |  |  | 4720 | Download complete for package: P7, size: 8727.251953 KB, Time taken: 74 secs, Speed: 117.935837 kBps

12/24/14 23:17:20:311 | [INFO] |  | ASU | PIM | PIM |  |  | 4720 | Download complete for package: CCM, size: 5835.765625 KB, Time taken: 81 secs, Speed: 72.046486 kBps

12/24/14 23:17:25:463 | [INFO] |  | ASU | PIM | PIM |  |  | 4720 | Download complete for package: P6, size: 6825.774414 KB, Time taken: 86 secs, Speed: 79.369469 kBps

12/24/14 23:17:29:029 | [INFO] |  | ASU | PIM | PIM |  |  | 4720 | Download complete for package: UWA, size: 6598.428711 KB, Time taken: 90 secs, Speed: 73.315872 kBps

[Jeff A Wright · Accepted solution]

Briain you indicated you did not have any other Adobe Creative software installed previously.  If this is the case there should be no previous installation of the Adobe Application Manager.  Please use the Programs and Features control panel to ensure all Adobe Creative software is removed.

You will then want to use the CC Cleaner Tool available at Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html to help ensure all entries have been removed.

[briain]

Resolved! Thanks a lot for your help Jeff