5 Replies Latest reply on Aug 18, 2015 11:36 AM by TGMike

    SmartStream crashes InDesign CS6

    danariotti

      The SmartStream Designer plugin crashes InDesign every other time I use it. Here is the bug report:

       

      Process:           Adobe InDesign CS6 [382]
      Path:              /Applications/Adobe InDesign CS6/Adobe InDesign CS6.app/Contents/MacOS/Adobe InDesign CS6
      Identifier:        com.adobe.InDesign
      Version:           8.0.0.370 (8000)
      Code Type:         X86 (Native)
      Parent Process:    ??? [1]
      Responsible:       Adobe InDesign CS6 [382]

       

      Date/Time:         2014-12-22 14:20:54.756 -0700
      OS Version:        Mac OS X 10.10.1 (14B25)
      Report Version:    11

       

       

      Time Awake Since Boot: 470 seconds

       

      Crashed Thread:    0  Dispatch queue: com.apple.main-thread

       

      Exception Type:    EXC_BAD_ACCESS (SIGSEGV)
      Exception Codes:   KERN_INVALID_ADDRESS at 0x0000000000000003

       

      VM Regions Near 0x3:

      -->

      __TEXT             0000000000001000-0000000000005000 [   16K] r-x/rwx SM=COW  /Applications/Adobe InDesign CS6/Adobe InDesign CS6.app/Contents/MacOS/Adobe InDesign CS6

       

      Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

      0   com.apple.applescript    0x10589e99 CreateStyleMapFromLegacyData(STElement**) + 99
      1   com.apple.applescript    0x10589dce TASDialect::SetStyleMapObsolete(STElement**) + 24
      2   com.apple.applescript    0x105866fd ASSetSourceStylesLocal(STElement**) + 32

      3   com.apple.CoreServices.CarbonCore    0x97091983 callComponent_4 + 18

      4   com.apple.CoreServices.CarbonCore    0x9707f062 CallComponentFunction + 42

      5   com.apple.applescript    0x1057d1d6 AppleScriptComponent + 728

      6   com.apple.CoreServices.CarbonCore    0x96fee848 CallComponent + 190

      7   com.apple.CoreServices.CarbonCore    0x96fee89c CallComponentDispatch + 29

      8   com.apple.openscripting  0x90fa39fc OSASetDefaultScriptingComponent + 43
      9   com.apple.openscripting  0x90f9b4b3 OSADoIt(short, ComponentInstanceRecord*, FSRef const*, unsigned long, unsigned long, long, unsigned long*, AEDesc*, unsigned char*) + 2772
      10  com.apple.openscripting  0x90f9bacf OSALoadFile + 79

      11  com.adobe.InDesign.Support for AppleScript    0x17ad17cf 0x17ac5000 + 51151

      12  com.adobe.InDesign.Support for AppleScript    0x17ad2fd4 0x17ac5000 + 57300

      13  com.adobe.InDesign.Merger.sdk     0x1bcb085b YTDDMEUtils::RunAppleScriptGetMyDocumentsPath() + 939

      14  com.adobe.InDesign.Merger.sdk     0x1bcb0b2b YTDDMEUtils::GetMyDocumentsPath(PMString, PMString) + 43

      15  com.adobe.InDesign.Merger.sdk     0x1bcab216 YTDDMEUtils::GetSmartStreamUserDataPath(PMString, PMString) + 166

      16  com.adobe.InDesign.Merger.sdk     0x1bcae4db YTDDMEUtils::GetImpositionUserPresetsFolderPath(PMString) + 171

      17  com.adobe.InDesign.Imposition UI.sdk    0x1bfb4bb5 YTDImpUtils::getImpUserTemplatesPath(PMString&) + 133

      18  com.adobe.InDesign.Imposition UI.sdk    0x1bf7c091 YTDImpGlobal::buildTemplatesVec() + 209

      19  com.adobe.InDesign.Imposition UI.sdk    0x1bf7c97d YTDImpGlobal::initImpGlobal() + 269

      20  com.adobe.InDesign.Imposition UI.sdk    0x1bf6ac05 YTImpositionDialogController::InitializeDialogFields(IActiveContext*) + 37

      21  WidgetBinLib.dylib       0x00034b4d CDialogController::InitializeDialog(IActiveContext*) + 61
      22  com.adobe.InDesign.Widgets   0x158a560d 0x1588e000 + 95757
      23  com.adobe.InDesign.Widgets   0x158a4c4e 0x1588e000 + 93262

      24  com.adobe.InDesign.Imposition UI.sdk    0x1bf68313 YTDImpActionComponent::DoImpositionDialog() + 387

      25  com.adobe.InDesign.Actions   0x1a859bc4 GetPlugIn + 19908
      26  com.adobe.InDesign.Actions   0x1a85e7b2 GetPlugIn + 39346

      27  com.adobe.InDesign.AppFramework    0x11620614 0x11610000 + 67092

      28  com.apple.HIToolbox      0x9401d5d4 _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
      29  com.apple.HIToolbox      0x93e67501 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2291
      30  com.apple.HIToolbox      0x93e664dc SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 402
      31  com.apple.HIToolbox      0x93e79d25 SendEventToEventTarget + 88

      32  com.adobe.InDesign.AppFramework    0x1161ee21 0x11610000 + 60961

      33  com.adobe.InDesign.AppFramework    0x1163d327 GetPlugIn + 12007

      34  com.adobe.InDesign       0x00001ec5 main + 341
      35  com.adobe.InDesign       0x00001d55 start + 53

       

      That is just the first chunk of text that seemed relevant to the crash. If more is needed I can easily recreate the scenario and get the whole report.

       

      I initially tried using the latest release of Indesign CS6 (8.0.2) with the same results. I thought that going to a previous version would help. If anyone can make sense of the text above, it would be greatly appreciated.

       

      Thanks,

      Dan

        • 1. Re: SmartStream crashes InDesign CS6
          Steve Werner Adobe Community Professional & MVP

          Generally, if you're having problem with a plug-in, contact the developer of the plug-in.

          • 2. Re: SmartStream crashes InDesign CS6
            Peter Spier Most Valuable Participant (Moderator)

            This appears to be a problem with an applescript...

            • 3. Re: SmartStream crashes InDesign CS6
              Sycamore1

              Hi Danariotti,

               

              My workmate and I are having the same problem here, with the same report you are getting with Indesign CS6.

              This started with the upgrade to Yosemite, so we trialled the latest update to Smartstream with Adobe Indesign CC 2014 but this caused the programme to shutdown as soon as you start running indesign. I am hesitant to fully upgrade our Smartstream, as it is expensive for an unstable plug-in. The problem we are having is Adobe blame HP Smartstream and they blame Apple and back around again, we don't seem to get much support. Can you tell me if you get an answer to this please.

               

              Cheers Tony

              • 4. Re: SmartStream crashes InDesign CS6
                seanthebigmansheldon31

                Hey Tony,

                 

                I'm having the same problem over here. Continuously crashes every time a PDF is made through SmartStream. I'm not sure if it has anything to do with certain settings, or maybe it's glitchy due to certain specs. This is the Adobe Indesign CC 2014 version that we are using. We haven't upgraded to the 2015 because we don't have the official copy of SmartStream that is compatible with the CC 2015 update. If you know of any fixes, or if this problem is the same for the CC 2015 update, please let me know!

                 

                - Sean

                • 5. Re: SmartStream crashes InDesign CS6
                  TGMike

                  I'm having the same issue with the Smartstream plug-in, for both CC 2014 & CC 2015. I have the official versions of both and it's about 50/50 it'll crash when I use it.

                  Oddly enough, the CS6 version works perfectly for me, it's just the CC versions giving me headaches...

                   

                  (running OSX 10.10.4 on a late 2013 iMac)