0 Replies Latest reply on Dec 23, 2014 9:03 AM by Annmarie Tissari

    Flash Player 16 not working on my 64-bit Win 7

    Annmarie Tissari

      Ok, here is what happened. I tried to install the newest version of Flash on Firefox (34.0.05). On the download page it shows correct system information:

       

      Your system:

      Windows 64-bit , English, Firefox


      I close both browser and Skype and proceed installation. After that I launched Firefox and Flash Player crashed multiple times when I tried to play videos on YouTube. On Chrome and IE I saw video but it didn't have sound.

       

      I used uninstaller and followed instructions on Adobe's Flash Player Troubleshoot page to remove Flash Player completely and rebooted. Same thing happened again when I tried to install the newest version. So I removed it and installed older version (15) and it seems to work just fine, though Firefox is trying to block it all the time.

       

      Any idea what could cause this?