Some of this is about Premiere Pro, not Elements, but a blue screen is usually a hardware problem
BSOD shutdowns http://forums.adobe.com/thread/1427408?tstart=0
Thanks for the reply John.
I would tend to agree that blue screens many times result from hardware issues but, in this case, they are only occurring when Elements 13 is running. As a result, it appears to be initiated by something Elements is doing and is completely unique to this software package. In addition, hardware issues don't necessarily explain the "program stopped working" errors appearing with regularity during a variety of operations.
Are you aware of any updates for Elements 13 that I may be missing? I am wondering if there may be patches for this version that may provide improved stability.
Today I installed Premiere Elements 13 on Windows 7 Professional SP1 64 bit and have found it to be very stable.
Since the problems seem to be presenting randomly in your workflow, let us explore some considerations....some you may have already
been there and done that, but I include them all just in case
a. Does the problem exist with and without the antivirus and firewall (s) disabled?
b. Are you working with a pen and tablet device instead of a mouse?
c. Are you running the program from a User Account with Administrative Privileges?
d. Is the latest version of QuickTime installed on your computer with Premiere Elements?
e. If any of the happening occurred in the Publish+Share/ phase of the program, have you explore
the tasks there with and without the Intel HD Graphics 2000 and higher disabled in Edit Menu/Preference/General?
f. You might want to try a free ccleaner run through to get rid of any left overs from incomplete installs or uninstalls (that typically works
well in between an uninstall and reinstall with the antivirus and firewall(s) disabled.
g. Did you install the program to the default Local Disk C location?
h. Where are the Scratch Disk directed and how much free space is at the locations? See Edit Menu/Preferences/Scratch Disks.
We could go after the Adobe Premiere Elements Prefs file, and, if that did not work, the whole 13.0 Folder in which the Adobe Premiere Elements
Prefs file exists.
Local Disk C
and in the 13.0 Folder is the Adobe Premiere Elements Prefs file that you delete. And, if that does not work, you delete the whole 13.0 Folder in which it exists. Be sure to be working with Folder Option Show Hidden Files, Folders, and Drives enabled so that you can see the complete path cited.
Are you getting any display card error messages. What does the Device Manager/Display Adapters show for video card/graphics card? Do you have more than 1 card?
Let us start here and then we can decide what next if the problem persists.
There are no updates (as of this date) to Premiere Elements 13. These days all that you will be updating with Help Menu/Update is Camera Raw. We are not Adobe so we have no insider information on what Adobe plans in the way of patches for the program.