3 Replies Latest reply on Dec 30, 2014 2:57 AM by Willam van Weelden

    Glossary terms in Rh10

    iowasrini

      I am using Robohelp10. We use glossary terms in some of our html help pages. When I am opening the pages in IE10, some of the terms get expanded while some others dont. What might be the problem?

        • 1. Re: Glossary terms in Rh10
          Willam van Weelden Adobe Community Professional & MVP

          I assume you are using the Glossary hotspot wizard, right?

           

          Are all the terms in the topic processed by the glossary hotspot wizard?

          Does the issue only occur on IE10 or also on other browsers?

          Do you have any custom scripts in your output?

          Are it always the same terms that are expanded, or are there different terms?

           

          Kind regards,

           

          Willam

          • 2. Re: Glossary terms in Rh10
            iowasrini Level 1

            Thanks William for the reply.

             

            Here are my replies to your questions:

             

            Are all the terms in the topic processed by the glossary hotspot wizard?

             

            >>> Yes

             

            Does the issue only occur on IE10 or also on other browsers?

             

            >> I have issue with all the browsers, even with older versions of IE.

             

            Do you have any custom scripts in your output?

             

            >> No

             

            Are it always the same terms that are expanded, or are there different terms?

             

            >> We have many terms expanded over different rows in a table. The same term gets expanded at one place and doesnt expand at a different place. Thing is all terms expand till one particular row. At some point they are not expanding and since that point, no term gets expanding.

            One more thing is - We have different team environments here. And the problem with glossary terms starts at one particular place in one environment while it starts at a different place in another environment.

            • 3. Re: Glossary terms in Rh10
              iowasrini Level 1

              Thanks William for the reply.

               

               

               

              Here are my replies to your questions:

               

               

               

              Are all the terms in the topic processed by the glossary hotspot wizard?

               

               

               

              >>> Yes

               

               

               

              Does the issue only occur on IE10 or also on other browsers?

               

               

               

              >> I have issue with all the browsers, even with older versions of IE.

               

               

               

              Do you have any custom scripts in your output?

               

               

               

              >> No

               

               

               

              Are it always the same terms that are expanded, or are there different

              terms?

               

               

               

              >> We have many terms expanded over different rows in a table. The same

              term gets expanded at one place and doesnt expand at a different place.

              Thing is all terms expand till one particular row. At some point they are

              not expanding and since that point, no term gets expanding.

               

              One more thing is - We have different team environments here. And the

              problem with glossary terms starts at one particular place in one

              environment while it starts at a different place in another environment.

               

              On Wed, Dec 24, 2014 at 3:11 AM, Willam van Weelden <

              • 4. Re: Glossary terms in Rh10
                Willam van Weelden Adobe Community Professional & MVP

                Nothing pops in at the top of my hat. Could you share the project with me so that I can have a look? You can reach met at contact [at] wvanweelden [dot] eu.

                 

                Kind regards,

                 

                Willam