1 Reply Latest reply on Dec 24, 2014 8:46 AM by A.T. Romano

    Premiere Elements 13 will not start

    RagintTyrant

      I'm trying to demo Premiere Elements 13, but the application will not start.  Windows returns this:

       

      Problem signature:

        Problem Event Name: APPCRASH

        Application Name: Adobe Premiere Elements.exe

        Application Version: 13.0.0.0

        Application Timestamp: 54065543

        Fault Module Name: atig6txx.dll

        Fault Module Version: 8.14.1.6413

        Fault Module Timestamp: 546e9ebb

        Exception Code: c0000005

        Exception Offset: 00000000000122bf

        OS Version: 6.3.9600.2.0.0.256.103

        Locale ID: 1033

        Additional Information 1: b142

        Additional Information 2: b142246038f147b792749a5581938a59

        Additional Information 3: d15e

        Additional Information 4: d15eba0adda336b9fcc3d78beed5b1b3

       

      I'm running windows 8.1.  Uninstall/reinstall did not help.  I have two gpus and have updated drivers for each. (Intel HD Graphics 4000/AMD Radeon HD 7700)

        • 1. Re: Premiere Elements 13 will not start
          A.T. Romano Level 7

          RagintTyrant

           

          Premiere Elements 13 on Windows 8.1 (assumed 64 bit).

           

          Premiere Elements can have problems when run on a computer with more than 1 video card/graphics card. Can you disable the AMD card and just go with the Intel HD Graphics 4000 and see if that resolves the problem?

           

          I went looking online for any prior reports on this situation. The following is not a Premiere Elements answer to a Premiere Elements question but it may give you a lead for a AMD card driver problem which may be triggering the Premiere Elements 13 situation.

          Photoshop: Crashes when moving, selecting or transforming (WIN 8, 64 Bit)

           

          Please let us know if any of the above worked for you. We will continue to think about this.

           

          ATR