Every time I upload a video file and make it into a new sequence, a message pops up saying, "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." I've already re-installed the program, and checked to see if I had SP1 which I do. The crash report says:
Faulting application name: Adobe Premiere Pro.exe, version: 126.96.36.199, time stamp: 0x5486db4a
Faulting module name: OpenCL.dll_unloaded, version: 0.0.0.0, time stamp: 0x50eb1a5b
Exception code: 0xc0000005
Fault offset: 0x000007fee3d916a0
Faulting process id: 0x18b4
Faulting application start time: 0x01d01f2d436f22a0
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\Adobe Premiere Pro.exe
Faulting module path: OpenCL.dll
Report Id: d2fb308f-8b20-11e4-80e1-d897ba034251
Any ideas on what I can do to get it to work again??
In light of the faulting module (OpenCL.dll) and the exception code (0XC000005), I'd start by updating the graphics driver--manually through the card manufacturers site--or, if it's a laptop, from the computer manufacturer's site. Don't rely on Windows to get you the latest. If that doesn't work, try switching the Renderer to Software Only [File>Project Settings>General].
If those measures don't work, then check the suggestions in this article: Computer tricks and tips: How to Fix 0xC0000005 Error