1 Reply Latest reply on Dec 23, 2014 9:17 PM by Mark Mapes

    Premiere Pro crashes after making a new sequence from media file


      Every time I upload a video file and make it into a new sequence, a message pops up saying, "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." I've already re-installed the program, and checked to see if I had SP1 which I do. The crash report says:


      Faulting application name: Adobe Premiere Pro.exe, version:, time stamp: 0x5486db4a

      Faulting module name: OpenCL.dll_unloaded, version:, time stamp: 0x50eb1a5b

      Exception code: 0xc0000005

      Fault offset: 0x000007fee3d916a0

      Faulting process id: 0x18b4

      Faulting application start time: 0x01d01f2d436f22a0

      Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\Adobe Premiere Pro.exe

      Faulting module path: OpenCL.dll

      Report Id: d2fb308f-8b20-11e4-80e1-d897ba034251


      Any ideas on what I can do to get it to work again??