This is an open forum with a mix of program users and Adobe staff, not Adobe support... you need Adobe support
Adobe contact information - http://helpx.adobe.com/contact.html may help
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
Ok. I'm happy to say that our contract problems are solved. Thank you for listening!
I'm sorry that the CC package was not working for us.
YES! I just updated to Premiere Pro CC and it has crashed literally every time after 5 minutes of work. it is SO discouraging!