Could anyone explain if the scenario described below is intentional or a bug:
- Jane Doe, a designer, creates a PSD or AI file from her adobe id email@example.com and it contains Font A, Font B, Font C
- John Doe, a developer, downloads the file from the internal network and gets ready to open it in the appropriate CC app while being logged in with the adobe id firstname.lastname@example.org
- John Doe, not being a designer and new to the project, does not have Font A, Font B, Font C on his machine or added to his Typekit account.
- To John Doe's delight, when he finally opens said file, he gets a prompt alerting him that the fonts were found on Typekit and if he would like to sync them.
- John of course selects yes, this will save him time opening the browser and doing it manually himself.
- John's previous delight now turns to annoyance after being prompted with the message "Unable to sync fonts. Check Creative Cloud desktop application for details".
- John then spends 5 to 10 mins, finding said fonts and adding them individually to his Typekit account. Thus totally defeating the purpose of having the convenience to sync.
-When John went to add said fonts, the fonts were already added to typekit for him. He then had to quit creative cloud and restart it.
We can't know. These could simply be issues with your system's font handling totally outside of the Adobe loop like e.g. your system's font cache not being refreshed properly. Without more detailed info there is no point whatsoever even trying to diagnose the problem, though admittedly those sync issues are not uncommon.