1 Reply Latest reply on Dec 31, 2014 8:44 AM by station_two

    Adobe Photoshop Elements 9 Won't Install Updates?

    ispyspace Level 1

      I've received some notifications about installing updates for this product, but every time I try, it seems to be downloading, and then gives me the error page that essentially goes as:

       

      Some updates failed to install

       

      He following updates were unable to install. If you wish to install these updates, please fic the problems below and retry.

       

      Adobe Photoshop Elements 9.0.3 Update

      There was an error downloading this update. Please quit and try again later.

       

      And then I get the same message for a Photoshop Camera Raw 6.5 Update.

       

      When I looked at the customer service link, it took me to a page discussing the product not being qualified with a serial number or some such. Except, I have registered the product, and there doesn't appear to be any prompt to re-submit the serial number.

       

      Is this something to do with the creative cloud not upgrading products not part of the suite? Something else? I appreciate any and all responses.

       

      Thank you