6 Replies Latest reply on Dec 25, 2014 10:42 PM by JJMack

Downloading CS6 on a new computer

Masonjb22 Dec 25, 2014 9:02 PM

I just upgraded computers and want to move my photoshop CS6 onto my new computer. The only problem is I lost my 24 digit redemption code. Any advice on what or where to look??

1. Re: Downloading CS6 on a new computer

ssprengel Dec 25, 2014 9:14 PM (in response to Masonjb22)

You need a 24-digit SERIAL NUMBER. Look it up on adobe.com under Manage after logging in.
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2. Re: Downloading CS6 on a new computer

gener7 Dec 25, 2014 9:15 PM (in response to Masonjb22)

If you registered it with Adobe, the serial number will be here:

https://www.adobe.com/account/my-products-services.html
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3. Re: Downloading CS6 on a new computer

JJMack Dec 25, 2014 9:18 PM (in response to Masonjb22)

Sign to adobe.com with your Adobe user Id and Password you used when you activated CS6. Then use the link to your Adobe Products and Click on your CS6 the will retrieve your serial and display it for you. Here the link
https://www.adobe.com/account/my-products-services.html
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4. Re: Downloading CS6 on a new computer

Masonjb22 Dec 25, 2014 9:28 PM (in response to JJMack)

I logged onto my Adobe ID account and some how my 24 digit serial number isn't there.
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5. Re: Downloading CS6 on a new computer

gener7 Dec 25, 2014 9:42 PM (in response to Masonjb22)

Is your product even listed?
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6. Re: Downloading CS6 on a new computer

JJMack Dec 25, 2014 10:42 PM (in response to Masonjb22)

Your CS6 product should have been registered during Activation. If its not there if you have proof of purchase call Adobe see if they can help. This is a user forum users here do not work for Adobe or have access the Adobe records.
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