Hi we purchased adobe premiere elements 13 from future shop and got the disc in the mail. However there is no serial no. on the sleeve of either disc (mac or pc) nor on the box nor under any stickers on the box nor on any other paperwork that came with the disc so we cannot install it and my son is very frustrated (as am I). any assistance would be greatly appreciated\
But... the place you bought the program is really the place to ask
Under the circumstances, I would contact the place of purchase immediately which is what John has already recommended.