Unfortunately, only Adobe customer service can assist you with your issue. These are user forums; you are not addressing Adobe here.
We don't have a clue as to who you are, what order you're referencing or what your problem is. We have no way of looking into Adobe's records. Therefore, there is nothing anyone here can do to help you.
Contact Adobe directly.
Click on the link below, and after that click on "Still need Help? Contact us."
Then on the next page, click Chat.
There is also a phone option. 1 (800) 833-6687