4 Replies Latest reply on Dec 27, 2014 5:44 AM by VIKTORIA

    REASON FOR AN INAVID SERIAL NUMBER

    VIKTORIA

      I TRIED TO REGISTER LIGHTROOM 5 (MAC) AND GOT THE INFORMATION THAT MY SERIAL NUMBER IS INVALID. WHAT CAN I DO?

        • 1. Re: REASON FOR AN INAVID SERIAL NUMBER
          dj_paige Level 9

          What can you do? First thing you can do is not type in ALL CAPITALS.

           

          Tell us more. Where did you get this serial number, what version of Lightroom is it for, what version of Lightroom is installed (and is it the standalone version or the Creative Cloud version)?

          • 2. Re: REASON FOR AN INAVID SERIAL NUMBER
            Keith_Reeder Level 4

            Well, is it invalid?

             

            Does it begin with 1160?

             

            Is it the right serial number for the LIghtroom version?

             

            Is it the proper kind of serial number? That is - is it a new user/full licence, or is it an upgrade licence?

            • 3. Re: REASON FOR AN INAVID SERIAL NUMBER
              VIKTORIA Level 1

              Am 27.12.2014 um 13:52 schrieb Keith_Reeder <forums_noreply@adobe.com>:

               

               

              REASON FOR AN INAVID SERIAL NUMBER

              created by Keith_Reeder in Photoshop Lightroom - View the full discussion

              Well, is it invalid?

               

              i used a test version and put now in the serial number to go ahead with the program - and got the info ration that it is invalid

               

               

              Does it begin with 1160?

               

              Yes

               

               

              Is it the right serial number for the LIghtroom version?

               

              the package said lightroom 5

               

              This is the number on the package

              Yes

               

              Is it the proper kind of serial number? That is - is it a new user/full licence, or is it an upgrade licence?

               

              Brand new full licence

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              • 4. Re: REASON FOR AN INAVID SERIAL NUMBER
                dj_paige Level 9

                I used a test version

                You have to give us the details ... what test version ... where did you get it ... is this test version the creative cloud version of Lightroom, or the standalone version ... and if standalone, what version number of Lightroom?

                • 5. Re: REASON FOR AN INAVID SERIAL NUMBER
                  VIKTORIA Level 1

                  Am 27.12.2014 um 14:15 schrieb dj_paige <forums_noreply@adobe.com>:

                   

                   

                  REASON FOR AN INAVID SERIAL NUMBER

                  created by dj_paige in Photoshop Lightroom - View the full discussion

                  I used a test version

                   

                  You have to give us the details ... what test version .What do you mean?.. where did you get it .Internet.. is this test version the creative cloud version of Lightroom, or the standalone version ... and if standalone, what version number of Lightroom? Where can I find this information?

                   

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                  • 6. Re: REASON FOR AN INAVID SERIAL NUMBER
                    dj_paige Level 9

                    . where did you get it .Internet..

                    Hi, I asked for details ... your answer of "internet" is not a detail, it is the opposite of "details", it is the most general answer possible ... can you tell us what the web address was that you got it from? That would be sufficient detail

                     

                    what test version .What do you mean?

                    You got something from the internet ... exactly what did you get? Describe it. I assume you got a file from the Internet (is that correct?), what is the name of that file?

                    and if standalone, what version number of Lightroom? Where can I find this information?

                    Open Lightroom, and then go to the Help Menu and select About Adobe Photoshop Lightroom ...

                    • 7. Re: REASON FOR AN INAVID SERIAL NUMBER
                      VIKTORIA Level 1

                      Am 27.12.2014 um 14:28 schrieb dj_paige <forums_noreply@adobe.com>:

                       

                       

                      REASON FOR AN INAVID SERIAL NUMBER

                      created by dj_paige in Photoshop Lightroom - View the full discussion

                      . where did you get it .Internet..

                       

                      Hi, I asked for details ... your answer of "internet" is not a detail, it is the opposite of "details", it is the most general answer possible ... can you tell us what the web address was that you got it from? That would be sufficient detail

                       

                       

                      what test version .What do you mean?

                       

                      You got something from the internet ... exactly what did you get? Describe it. I assume you got a file from the Internet (is that correct?), what is the name of that file? Sorry can not remember this, maybe it was the adobe homepage

                       

                      and if standalone, what version number of Lightroom? Where can I find this information?

                       

                      Open Lightroom, and then go to the Help Menu and select About Adobe Photoshop Lightroom … it is Lightroom 5.6

                       

                      If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7046569#7046569 and clicking ‘Correct’ below the answer

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