1 Reply Latest reply on Dec 27, 2014 8:49 AM by A.T. Romano
      • 1. Re: I get message please contact customer support when trying to download
        A.T. Romano Level 7

        brugee

         

        The answers are in the details.

         

        What are you trying to download when you get that message and where is the download coming from?

         

        Are you involved with a download of the Premiere Elements 13 tryout from the Adobe web site?

        or

        Have you purchased Premiere Elements 13 and are trying to download the purchased installation files from Adobe?

        or

        Other?

         

        We will be watching for the above details in order for us to help you.

         

        Thank you.

         

        ATR