2 Replies Latest reply on Dec 28, 2014 9:57 PM by lucidbee

    Flash plugin missing from manual flash download

    lucidbee

      Windows 8.1, Firefox 34.0, Flash 16.0.0.235

       

      The problem:

      After the (no errors) install process, the plugin is not downloaded. Firefox looks for an addon with a '.jar' or  'xpi' file suffix for the manual plugin install. The download directory does NOT contain a file with either suffix / file type.The install reports no errors. Below I will show a screenshot of the install directory contents so you can see that there is no '.jar' or '.xpi' file in the download directory.

       

      Background:

      I am trying to get the flash manual plugin install to work with firefox. The plugin finder and install service with firefox does not find the plugin so I use the manual option.

       

      I went to the adobe download page and followed the normal process to download and install the plugin. The plugin installs here;

      C:\Windows\SysWOW64\MacroMed\Flash

       

      This directory has a log file. I paste it below.

       

      =O====== M/16.0.0.235 2014-12-27+20-17-28.116 ========

      0000 [I] 00000010 "C:\Users\Megan\AppData\Local\Adobe\AIH.dda5f4378c2a791bc0bedb81ae7746c0e15371ec\install_ flash_player.exe" -install -iv 8

      0001 [I] 00000011 1

      0002 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

      0003 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

      0004 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

      0005 [W] 00001036 Software\Mozilla\Mozilla Thunderbird\extensions/Plugins 2

      0006 [W] 00001036 Software\Mozilla\Thunderbird\extensions/Plugins 2

      0007 [W] 00001036 Software\Opera Software/Last CommandLine 2

      0008 [W] 00001036 Software\Opera Software/Last CommandLine 2

      0009 [W] 00001036 Software\Opera Software/Plugin Path 2

      0010 [W] 00001036 Software\Opera Software/Plugin Path 2

      0011 [I] 00000014

      0012 [I] 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_235_Plugin.exe

      0013 [I] 00000024 C:\Windows\SysWOW64\Macromed\Flash\plugin.vch

      0014 [I] 00000017 C:\Windows\SysWOW64\Macromed\Flash

      0015 [I] 00000022 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_16_0_0_235.exe

      0016 [I] 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe

      0017 [W] 00001106

      0018 [W] 00001106

      0019 [W] 00001024 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe 183

      0020 [I] 00000012

      =X====== M/16.0.0.235 2014-12-27+20-17-41.805 ========

       

      Here is a picture of the flash download directory contents. There is no .xpi or jar file: