Does your serial number or Cloud subscription show on your account page?
https://www.adobe.com/account.html for serial numbers or subscriptions on your Adobe page
This is an open forum with a mix of program users and Adobe staff, not Adobe support... you need Adobe support
Adobe contact information - http://helpx.adobe.com/contact.html may help
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
Have you received any case closure Email with case number ? Please confirm, it shall help us to track the issue.
We can still assist you,I shall let you know by tomorrow about it.
I have escalated your issue to the concerned Team & awaiting response.