On what computer operating system are you running Premiere Elements 13?
a. Does the problem exist with and without the antivirus and firewall(s) disabled?
b. Are you using a pen and tablet device rather than a mouse?
c. What type of purchase did you make - Student and Teacher or regular version? I ask since you mention validation code
and not serial number.
d. Is Premiere Elements 13 set to run from a User Account with Administrative privileges and with QuickTime latest version
installed on that computer?
Please review and then we can decide what next.
Thank you for the reply. Out of your questions the only one needing attention was to see if I had latest QuickTime. I didn't, so got it loaded. Upon reloading this laptop running Win 8, it required 37 updates. The whole problem started when Windows decided it needed to "refresh" and my previous versions of PS and Premiere 12 were removed. All said and done, my new Premiere 13 (regular version) is up and running. Many thanks,
Magnificent news "my new Premiere 13 (regular version) is up and running". Great job. Thanks for exploring the troubleshooting suggestions.
As you move forward in your projects, please do not hesitate to ask if you have questions or need clarification.
Best wishes for the new year and always.