User your web browser use http://www.adobe.com/ sign in with your Adobe user ID and Password and use this link
https://www.adobe.com/account/my-products-services.html click on your CS^ product to retrieve you correct serial.
Thanks for your answer, but thats the serial number that I'm using...
So that doesn't help me!
Then you need to call Adobe Customer Support this is a user forum you need Adobe to help you
I can't contact the support but I think I know the problem now, maybe you know how to help me?
I can't find my download link. When I'm reading about how to install the program, it says that I'm supposed to find my download link at the same side as my serial number. When I'm following your link nancy O, the only option is to buy it, and I don't want to buy it again...;)
I can't find the link in my download manager... I only fint the creative cloud thing that i downloaded for a few moths ago.
Am I not able to download it now, because its ben a while since I bought it?
Damn, I should have bought a CD with that program instead....
This is the information that Im referring to:
- Follow the link to download your products from the confirmation page of your order.
- On the Your Downloads page, locate the product you wish to download and click the Akamai Download Manager link on the Download column to begin downloading.
- If you have not yet installed the Akamai Download Manager, you will be prompted to install it.
- With many web browsers, a Save As dialog box appears. Save the file to the desktop by choosing Desktop from the menu. If you are not prompted to save a file, the file will be saved to your default download folder.
- After you download the file, you may need to double-click the file if installation does not start automatically.
- Follow the onscreen instructions.
How do I get my serial number?After you complete your order, you will receive an e-mail that includes your serial number. You can also view your serial number at any time in the Download Manager, next to your product download link.
You stated you used you serial number you retrieved from Adobe.com and that did not work> You need adobe assistance then.
Here the download link you will need a valid serial with an available activation left. Download CS6 products
yes the serialnumber is invalid because i can't download the right version of ps. In that link you showed me, there is no way ti download the student version. And thats the one i've bought and that'S the onE that my serialnumber is connected to. Do you understaND what I mean?
There is only one CS6 product the link I posted is the correct download link yo get the Windows or Mac Version. The Perpetual CS serials numbers are for one platform Windows or Mac. You need to contact Adobe to see if the serial numbet you have is valid. If you installed CS6 in the past and activated it with a valid serial number that numbers should be registered to you Adobe user ID this link should get the number for you. Adobe ID all registered products for your ID should be listed with your serial numbers.
Ok, so if I understand it right... The student teachers version is included in the link you showed me, thats the program that I should install?
Then it must be my serial number that has something wrong. I have it installed on one computer and I have it registered on my page here on Adobe,and I have the original email from Adobe with the number. So something is wrong.
Do you now if I have to call the support? Is there no way to just email? I'm not so good in English so its easier to write...
You cannot email support. You do not have to phone. You can use chat. Support might be available in your language.