0 Replies Latest reply on Dec 28, 2014 2:28 PM by photobomb1

    PE13 (or PE11) won't open on new Win7 Build


      Built a new Window 7 64 bit PC and loaded PE11. Photoshop Elements and Organizer will function but Premiere Elements 11 will not open. Uninstalled and Re-installed to no avail. Uninstalled and re-installed trial version of PE11 from Adobe website. Installed trial version of PE13 from adobe website.


      - PE11 and PE13 to this point behave the same

      - Neither PE11 or PE13 will open using an administrator account; neither the welcome page application (Adobe Premiere Elements xx) nor the standalone application (Adobe Premiere Elements) will open

      - Neither when clicked show up in taskmanager process window

      - I've read through several threads here and

           - reviewed hosts file for unwanted adobe entries

           - renamed Slcache and SLstore folders

      - I've run sfc /scanow checking for windows errors

      - I've ran windows 7 repair with no issues

      - All windows 7, quicktime and all drivers appear to be up to date

      - I've killed every process I could in taskmgr and then tried to open PE11 or PE13 to no avail 


      Microsoft Windows 7 Professional

      Version 6.1.7601 Service Pack 1 Build 7601

      Gigabyte Technology Co., Ltd.

      Z97X-Gaming 7

      Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz, 4001 Mhz, 4 Core(s), 8 Logical Processor(s)