I've been subscribed to two single-app contracts for a year now, but when I tried to cancel them, my computer kept freezing up.
The last time I tried, I thought it had worked, but I guess not. I got an email today saying my contracts have renewed for another year...
But I'm a student now and I figured I could change to a student plan once I cancelled my plans... I don't even want two single-app subscriptions, I want just a student bundle or something.
I'm not sure if it would be possible at this point to change my plan since my contracts renewed. But I already attempted to cancel them and now adobe is telling me I have to pay another year for the two apps.
I'm really confused, because when I even signed up for these apps, I only had the option of doing a yearly contract, but apparently you can do a month to month plan! Why wasn't I given this option??
Now I am stuck with another year of just having two apps...
This is an open forum with a mix of program users and Adobe staff, not Adobe support... you need Adobe support
Adobe contact information - http://helpx.adobe.com/contact.html may help
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
I checked your account as I did see that both the Photoshop & Illustrator single app subscriptions were canceled.
I created the refund Case Number 214524420 for the Illustrator subscription since you were just charged for it on Dec 28.
There was not a charge for the Photoshop single subscription