This is an open forum with a mix of program users and Adobe staff, not Adobe support... you need Adobe support
Adobe contact information - http://helpx.adobe.com/contact.html may help
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
Hi no connection!,
I would suggest go thru the steps in this help page to ensure that your computer can communicate with the Adobe servers. Check the hosts file on your computer. .