I am just purchased a new Canon 6D. I am shooting in raw. I can see the pictures I took over Christmas on my camera (on the memory card). When I try to upload to Lightroom 5, I see empty boxes that say PREVIEW NOT AVAILABLE. It still lets my select them all and try to upload. But then I get an error message that says THE FILES ARE NOT RECOGNIZED BY RAW FORMAT SUPPORT IN LIGHTROOM.
What am I doing wrong and how do I fix it?
Lightroom 5.2 and higher should handle the 6D files no problem. The current version is 5.7.1
The answer is to go the the Help Menu in Lightroom and "Check for Updates". Then update.