2 Replies Latest reply on Jan 6, 2015 8:56 PM by kevinkamin Branched from an earlier discussion.

    problem with QT32 Server and After Effects CC 2014

    kevinkamin

      Hi Tim.

       

      Did your mini checklist and yes QT32 is not running while I get the file error message. I looked up the Diagnostic Report and it is not exactly like the one you listed. I'll place it at the bottom of the message. This is frustration because it looks like the problem was solved for most people but I JUST downloaded CC2014 and upgraded my iMac to Yosemite today and I'm having the problem. CS6 won't work now either in this regard.

       

      I have Quicktime 7 and 10. 10 will play movie fine. 7 either crashed now or has an error message "A necessary data reference could not be resolved". Thought this might be helpful.

       

      My iMac is a

      2.93 GHz Intel Core i7

      8 GB RAM

       

      Thanks in advance for taking the time.

       

       

      Here's a trucated version of the Diagnotic report.

       

      Process:               Adobe QT32 Server [1190]

      Path:                  /Applications/Adobe After Effects CC 2014/Adobe After Effects CC 2014.app/Contents/Adobe QT32 Server.app/Contents/MacOS/Adobe QT32 Server

      Identifier:            com.adobe.Adobe QT32 Server.application

      Version:               13.2.0 (13.2.0.49)

      Code Type:             X86 (Native)

      Parent Process:        ??? [1]

      Responsible:           Adobe QT32 Server [1190]

      User ID:               501

       

       

      Date/Time:             2014-12-28 15:15:54.787 -0600

      OS Version:            Mac OS X 10.10.1 (14B25)

      Report Version:        11

      Anonymous UUID:        5E2E4A5B-1480-B555-1F60-256BDF571390

       

       

       

       

      Time Awake Since Boot: 1700 seconds

       

       

      Crashed Thread:        0  Dispatch queue: com.apple.main-thread

       

       

      Exception Type:        EXC_BREAKPOINT (SIGTRAP)

      Exception Codes:       0x0000000000000002, 0x0000000000000000

       

       

      Dyld Error Message:

        Symbol not found: _StreamBasicDescriptionSetCanonical

        Referenced from: /Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/QuickTimeComponents

        Expected in: /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime

       

       

      Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

      0   dyld                           0x8fe8d085 dyld_fatal_error + 1

      1   dyld                           0x8fe90111 dyld::fastBindLazySymbol(ImageLoader**, unsigned long) + 184

      2   libdyld.dylib                 0x951c446c dyld_stub_binder_ + 20

      3   com.apple.QuickTimeComponents.component 0x07923e59 StdAudioOpen + 155

      4   com.apple.CoreServices.CarbonCore 0x97b1e8f0 callComponentStorage_44 + 25

      5   com.apple.CoreServices.CarbonCore 0x97b0c0d9 CallComponentFunctionCommonWithStorage(char**, ComponentParameters*, long (*)(), unsigned long) + 45

      6   com.apple.CoreServices.CarbonCore 0x97b0c11d CallComponentFunctionWithStorageProcInfo + 31

      7   com.apple.QuickTimeComponents.component 0x0791eeb9 StdAudioComponentDispatch + 129

      8   com.apple.CoreServices.CarbonCore 0x97a7b848 CallComponent + 190

      9   com.apple.CoreServices.CarbonCore 0x97a7b89c CallComponentDispatch + 29

      10  com.apple.CoreServices.CarbonCore 0x97b1c9ba CallComponentOpen + 43

      11  com.apple.CoreServices.CarbonCore 0x97a7b429 OpenAComponent + 478

      12  com.apple.CoreServices.CarbonCore 0x97a7b5a0 OpenADefaultComponent + 128

      13  com.adobe.Adobe QT32 Server.application 0x000673a8 QT32Server::Export::GetExportAudioCodecs(dvamarshal::Responder) + 248

      14  com.adobe.Adobe QT32 Server.application 0x0003d796 boost::detail::function::void_function_obj_invoker0<boost::_bi::bind_t<void, void (*)(dvamarshal::Responder), boost::_bi::list1<boost::_bi::value<dvamarshal::Responder> > >, void>::invoke(boost::detail::function::function_buffer&) + 38

      15  com.adobe.Adobe QT32 Server.application 0x0004aed4 boost::function0<void>::operator()() const + 36

      16  com.adobe.Adobe QT32 Server.application 0x0002c7df QT32Server::(anonymous namespace)::EnsureResponseWrapper(boost::function<void ()> const&, dvamarshal::Responder&, char const*) + 31

      17  com.adobe.Adobe QT32 Server.application 0x0004ebf1 boost::detail::function::void_function_obj_invoker0<boost::_bi::bind_t<void, void (*)(boost::function<void ()> const&, dvamarshal::Responder&, char const*), boost::_bi::list3<boost::_bi::value<boost::function<void ()> >, boost::_bi::value<dvamarshal::Responder>, boost::_bi::value<char const*> > >, void>::invoke(boost::detail::function::function_buffer&) + 33

      18  com.adobe.dvacore.framework   0x0029ae84 boost::function0<void>::operator()() const + 36

      19  com.adobe.dvacore.framework   0x0029c5ef dvacore::threads::(anonymous namespace)::FunctionQueue::ExecuteOneFunction(boost::shared_ptr<dvacore::threads::(anonym ous namespace)::FunctionQueue>, bool) + 111

      20  com.adobe.dvacore.framework   0x0029d039 boost::detail::function::void_function_obj_invoker0<boost::_bi::bind_t<bool, bool (*)(boost::shared_ptr<dvacore::threads::(anonymous namespace)::FunctionQueue>, bool), boost::_bi::list2<boost::_bi::value<boost::shared_ptr<dvacore::threads::(anonymous namespace)::FunctionQueue> >, boost::_bi::value<bool> > >, void>::invoke(boost::detail::function::function_buffer&) + 57

      21  com.adobe.dvacore.framework   0x0029ae84 boost::function0<void>::operator()() const + 36

      22  com.adobe.dvacore.framework   0x0029d0d3 dvacore::threads::(anonymous namespace)::RunLoopAdaptor::Execute(__CFRunLoopTimer*, void*) + 19

      23  com.apple.CoreFoundation       0x9b786b06 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 22

      24  com.apple.CoreFoundation       0x9b7865b4 __CFRunLoopDoTimer + 1316

      25  com.apple.CoreFoundation       0x9b801fff __CFRunLoopDoTimers + 351

      26  com.apple.CoreFoundation       0x9b73f121 __CFRunLoopRun + 2081

      27  com.apple.CoreFoundation       0x9b73e696 CFRunLoopRunSpecific + 390

      28  com.apple.CoreFoundation       0x9b801071 CFRunLoopRun + 129

      29  com.adobe.dvacore.framework   0x0029b4e9 dvacore::threads::RunPlatformEventLoop() + 105

      30  com.adobe.Adobe QT32 Server.application 0x00057bc5 main + 197

      31  com.adobe.Adobe QT32 Server.application 0x00002905 start + 53

       

       

      Thread 1:: Dispatch queue: com.apple.libdispatch-manager

      0   libsystem_kernel.dylib         0x9b1308d2 kevent64 + 10

      1   libdispatch.dylib             0x9c0ef73f _dispatch_mgr_invoke + 245

      2   libdispatch.dylib             0x9c0ef3a2 _dispatch_mgr_thread + 52

       

       

      Thread 2:

      0   libsystem_kernel.dylib         0x9b1308b6 kevent + 10

      1   com.adobe.dvatransport.framework 0x00705cda boost::asio::detail::kqueue_reactor::run(bool, boost::asio::detail::op_queue<boost::asio::detail::task_io_service_operation>&) + 234

      2   com.adobe.dvatransport.framework 0x00705a1e boost::asio::detail::task_io_service::do_run_one(boost::asio::detail::scoped_lock<boost:: asio::detail::posix_mutex>&, boost::asio::detail::task_io_service_thread_info&, boost::system::error_code const&) + 286

      3   com.adobe.dvatransport.framework 0x007055f4 boost::asio::detail::task_io_service::run(boost::system::error_code&) + 532

      4   com.adobe.dvatransport.framework 0x006f4e11 SkyConnectionEnv::MainLoop() + 193

      5   com.adobe.dvatransport.framework 0x006f47c1 SkyConnectionEnv::StaticThreadFunc(SkyConnectionEnv*) + 17

      6   com.adobe.dvatransport.framework 0x0070f2d8 boost::detail::thread_data<boost::_bi::bind_t<void, void* (*)(SkyConnectionEnv*), boost::_bi::list1<boost::_bi::value<SkyConnectionEnv*> > > >::run() + 24

      7   com.adobe.boost_threads.framework 0x0019b9d8 thread_proxy + 184

      8   libsystem_pthread.dylib       0x91182ecf _pthread_body + 138

      9   libsystem_pthread.dylib       0x91182e45 _pthread_start + 162

      10  libsystem_pthread.dylib       0x91180f0e thread_start + 34

       

       

      Thread 3:

      0   libsystem_kernel.dylib         0x9b12f516 __psynch_cvwait + 10

      1   libsystem_pthread.dylib       0x91183b06 _pthread_cond_wait + 726

      2   libsystem_pthread.dylib       0x911871d1 pthread_cond_wait$UNIX2003 + 71

      3   com.adobe.dvacore.framework   0x00273f2e boost::asio::detail::task_io_service::do_run_one(boost::asio::detail::scoped_lock<boost:: asio::detail::posix_mutex>&, boost::asio::detail::task_io_service_thread_info&, boost::system::error_code const&) + 94

      4   com.adobe.dvacore.framework   0x00273ce4 boost::asio::detail::task_io_service::run(boost::system::error_code&) + 532

      5   com.adobe.dvacore.framework   0x00273aae boost::asio::detail::posix_thread::func<boost::asio::detail::resolver_service_base::work_ io_service_runner>::run() + 46

      6   com.adobe.dvatransport.framework 0x00706365 boost_asio_detail_posix_thread_function + 21

      7   libsystem_pthread.dylib       0x91182ecf _pthread_body + 138

      8   libsystem_pthread.dylib       0x91182e45 _pthread_start + 162

      9   libsystem_pthread.dylib       0x91180f0e thread_start + 34

       

       

      Thread 4:

      0   libsystem_kernel.dylib         0x9b12fe6e __workq_kernreturn + 10

      1   libsystem_pthread.dylib       0x9118336d _pthread_wqthread + 939

      2   libsystem_pthread.dylib       0x91180eea start_wqthread + 30

       

       

      Thread 5:

      0   libsystem_kernel.dylib         0x9b12fe6e __workq_kernreturn + 10

      1   libsystem_pthread.dylib       0x9118336d _pthread_wqthread + 939

      2   libsystem_pthread.dylib       0x91180eea start_wqthread + 30

       

       

      Thread 6:

      0   libsystem_kernel.dylib         0x9b12fe6e __workq_kernreturn + 10

      1   libsystem_pthread.dylib       0x9118336d _pthread_wqthread + 939

      2   libsystem_pthread.dylib       0x91180eea start_wqthread + 30

       

       

      Thread 7:

      0   libsystem_kernel.dylib         0x9b12fe6e __workq_kernreturn + 10

      1   libsystem_pthread.dylib       0x9118336d _pthread_wqthread + 939

      2   libsystem_pthread.dylib       0x91180eea start_wqthread + 30

       

       

      Thread 0 crashed with X86 Thread State (32-bit):

        eax: 0x8fec152c  ebx: 0x951c43cd  ecx: 0x00000000  edx: 0x8fee94c0

        edi: 0x8fee94c0  esi: 0x8fe8ff70  ebp: 0xbfffd308  esp: 0xbfffd2ec

         ss: 0x00000023  efl: 0x00200246  eip: 0x8fe8d085   cs: 0x0000001b

         ds: 0x00000023   es: 0x00000023   fs: 0x00000000   gs: 0x0000000f

        cr2: 0xb0298e84

       

      Logical CPU:     4

      Error Code:      0x00000000

      Trap Number:     3

        • 1. Re: problem with QT32 Server and After Effects CC 2014
          Tim Kurkoski Adobe Employee

          Hi Kevin,

           

          If you haven't already, I recommend you contact technical support. The problem you're encountering is different than what we've seen before, and you'll be better off talking with somebody one-on-one to troubleshoot.

           

          That said, I have a couple of thoughts. My gut reaction is that this problem is not directly related to Adobe QT32 Server, something in the underlying QuickTime infrastructure is probably failing.

           

          The diagnostic report (thanks for posting!) shows the last thing QT32 Server tries to do is get the list of audio codecs available through QuickTime. While loading those, something is failing and causing the crash.

           

          The fact that QuickTime 7.x Player is also giving issues is key evidence that the problem is not application-specific. I would bet that other QuickTime-dependent applications may also fail on your computer.

           

          At a minimum I would recommend removing all component files from the Library/QuickTime folder. Since this appears to be audio related, I would next uninstall any audio drivers on your system, including those for capture cards.

           

          Sorry I can't be of more direct assistance here. Troubleshooting remotely is always a bit of digging around in the dark.

          • 2. Re: problem with QT32 Server and After Effects CC 2014
            kevinkamin Level 1

            Thanks for the reply. Tim. Much appreciated!