This is an open forum, not Adobe support... you need Adobe support
Adobe contact information - http://helpx.adobe.com/contact.html may help
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
Just hope that you do not need to get in touch with someone because chat will be "unavailable" and waiting on the phone will take half of your day! They need to invest in customer service. Horrible experience!
Do they still have the "callback" option? That where you opt to leave your phone number and they will call you when you are next in line.
Saves having to keep your ear to the phone.