There are so many reports of lousy Adobe customer support, I just
thought I'd post my experience with an Adobe rep called Biswaranjan M
I rarely need to contact customer support, but just now when I did (to
cancel a particular CC subscription) I got a chat response within 10
seconds. The rep was helpful, human, and resolved all issues
satisfactorily, including waving a cancellation fee (as I was starting a
different plan instead).
Maximum I had to wait between responses was about 2 minutes.
So obviously some people have a very different experience, but, as I
say, in my case the whole things was smooth sailing from start to
finish. (Perhaps at this time of year most people are busy with other
things so Adobe chat are less pressured...)
Did you intend to post this in the InDesign EPUB forum? Would you like me to move this to another location?
No, I didn't. It probably makes more sense in the main forum. Thanks.
Moved to the main InDesign forum.