7 Replies Latest reply on Dec 29, 2014 1:46 PM by adobiepro

    Adobe Premiere Pro CC crash on startup


      Hello i have a problem when i will open Adobe Premiere Pro CC it crash and i become this error


      Problem signature:

        Problem Event Name:         APPCRASH

        Application Name:          Adobe Premiere Pro.exe

        Application Version:

        Application Timestamp:          5486db4a

        Fault Module Name:          ImageRenderer.dll

        Fault Module Version:

        Fault Module Timestamp:         5486b5ee

        Exception Offset:         00000000001f5342

        Exception Code:         c000001d

      OS Version:          6.1.7600.

        Locale ID:          1031

        Additional Information 1:          0b2d

        Additional Information 2:          0b2df4702c3fc6489bf922fb8e966350

        Additional Information 3:          3e3d

        Additional Information 4:          3e3dc964c555afa850b3ab3b520ac7e3


        Problem Event Name:APPCRASH
        Application Name:   Adobe QT32 Server.exe
      Application Version:
        Application Timestamp:5486d9b1
        Fault Module Name:  ImageRenderer.dll
        Fault Module Version:
        Fault Module Timestamp:5486b0a8
        Exception Offset:c000001d
        Exception Code:


        OS Version:6.1.7600.
        Locale ID: 1031
        Additional Information 1:0a9e
        Additional Information 2:0a9e372d3b4ad19135b953a78882e789
        Additional Information 3:0a9e
        Additional Information 4:0a9e372d3b4ad19135b953a78882e789


      i have reinstalling premiere i have disabled my hd graphics 4600 and no effect i hope anyone can help me