0 Replies Latest reply on Dec 29, 2014 11:13 AM by frustratedwithpc

    Elements not working properly

    frustratedwithpc

      We had a computer crash and then about a year ago I contacted Adobe to get Adobe Photoshop and Premiere Elements working again on my new PC. Photoshop works well, but Elements is doing some weird things. (This is my first time to use it since reinstalling.) Whenever I try to select videos from a file to put into Elements, I click on one and other files that weren't in that folder show up, and it won't let me click on more than one at a time because the others disappear once I click on one. Also, once in Elements, the video is there, but the sound is not. I never had this problem until I had to reinstall Elements, so I was wondering if there was something you could do to help me?? We do have an older version (4.0), but it worked fine on my previous PC.