Confirm that client has received copy of form

[Brendon Coetzer]

My client has a Customer Agreement in a secure zone.  After the customer submits the form, and my client receives a copy of that form, can that be taken as proof that their customer has also received a copy of the form?

[Liam Dilley]

Hey Brendon.

That is the workflow notification. You can never 100% be sure a person has received an email or not. They could delete them by mistake, get into their spam folder, never come through to them, not be read by them, issue on the net so they never get it, they got it but say they have not....... List is big.

But BC sends out an auto responder unless you have turned that off and if you have left in the web form results tag then they will have received that email with that information.

[Brendon Coetzer]

Thanks Liam.  I'll be sure to let the client know.

[WGIT1]

You may want to include a checkbox on the form that they agree to the Customer Agreement listed.  A link to the form can be provided next to the checkbox along with a way to download a PDF version of the agreement.  Doesn't solve your problem, but does provide more support that the customer is aware of the agreement.

[KarimArdalan]

We did something similar for another client, but in that case we used the comments module so that each person that read the agreement posted a comment stating that they had read and agreed to it and their name was displayed underneath the form with a date/timestamp.

[Brendon Coetzer]

Brilliant.  Thanks everyone.  Karim, I like your solution...thanks.