cannot get serial number

[Tenoh]

Hi,

I purchased my copy of CS6 Design & Web Premium back in some time around August 2013, but have not had it installed up until now. There is a reference manual within the package, where it says I'll have to go to www.adobe.com/go/eduverify_ap in order to provide my proof of eligibility and get my serial number. However, after filling out the online form and pressing on the submit button, I was redirected to an "error page not found" page. Can you please advise how I can obtain my serial number in this case?

Regards,

Tenoh

[koehszte]

Dear Tenoh,

I've got a brand new version of Lightroom 5 student edition. I use the following page (Germany).

Bestellvorgang für Adobe Student and Teacher Edition | EMEA, APAC

Also I get an error by submitting my information and legitimization.

Hope we'll get some help soon.

Kind regard.

[jax0n]

I am also having this problem with my pre-paid purchase of Photoshop & Premier Elements 13. (Asia/Pacific region).

My trial period finishes today, so I hope someone can solve these issues quickly.

Chris.

[jax0n]

I had logged a job to Support and today had a Skype conversation about my issue.  I was first told to contact the online Retailer I bought the software from. I disagreed with that. Now my issue will be escalated to a Support person higher up the chain. Fingers crossed.

[jax0n · Accepted solution]

I finally got my Serial Numbers for Photoshop & Premier Elements 13 today.  It took 3 Support Cases (2 of them 'withdrawn/closed' because of no response from me .... respond to what?  I got no emails or phonecalls). I contacted the online Retail store I purchased the software from and they 'escalated' my Support Case for me.  I think this helped. I then got a phonecall from Adobe support and then, using the Chrome browser, I could 'submit' my verification. (I had tried Chrome previously with no success). It took a couple of days after that to get my serial numbers.  Disappointed that it took so long, but happy to finally have my serial numbers.