When I double click to open premiere pro cc, the purple color plugin comes up then my mouse cursor change to loading circle after that the program is stop working, I need to open task manager to stop this program. I've updated every driver and reinstall already but it doesn't work. How can I fix this?
Please provide more details about your computer along with the graphics card. Also, A log file might help identify the cause of the crash. Please right-click 'My Computer', select "Manage," look under 'Event Viewer->Windows Logs->Application' to see if there's an event there from Premiere Pro. If so, copy the contents of that log and paste them here.