1 Reply Latest reply on Dec 30, 2014 4:33 PM by Rajashree Bhattacharya

    Trying to cancel Creative Cloud Subscription

    frccle

      Your case number: 0214537297


      I have sat waiting having gone through the 'Contact Customer Care' longwinded process online.


      I have to say the process to Cancel anything to do with Adobe is problematic and drawn out. it is not an easy process and I have found it frustrating.


      My current subscription is:

      Your plan: Creative Cloud Student and Teacher Edition (one-year)
      Renewal date: March 11, 2015


      I want this subscription/contract NOT TO RENEW after this year ends, but trying to get acknowledgement or get the online system to register this is painful and nothing is happening or forthcoming.


      Can one of the staff forum members help with this issue please, not sure how this can be done if you can trace my account via the case number?


      Regards,


      J. Scott