0 Replies Latest reply on Dec 30, 2014 9:10 AM by ojdfhgkjlfdhgkjlfdhkljgdf

    Proxy failed: [resolving IP name creative.adobe.com]: Cannot resolve IP name into IP address

    ojdfhgkjlfdhgkjlfdhkljgdf

      Hi,

       

      I can connect with creative cloud but i synchronize nothing.

      I am behind a proxy server which use a PAC file to configure

      I cannot ask a modification in the proxy because we are more than 5000 users behind him.

       

      Here the log of CoreSync-2014-12-30.log

      20141230-180538.251: Restart Explorer: OK

      20141230-180538.262: Info: ipc: Begin VulcanMessageAdapter initialization (VulcanMessageAdapter.cpp.cosy::VulcanMessageAdapter::VulcanMessageAdapter.169)

      20141230-180538.262: Always: ipc: VulcanMessageAdapter configuring IVulcanMessageDispatcher (VulcanMessageAdapter.cpp.cosy::VulcanMessageAdapter::VulcanMessageAdapter.171)

      20141230-180538.264: Always: ipc: VulcanMessageAdapter not ready, wait (VulcanMessageAdapter.cpp.cosy::VulcanMessageAdapter::VulcanMessageAdapter.217)

      20141230-180538.314: Always: ipc: VulcanMessageAdapter refreshing endpoints (VulcanMessageAdapter.cpp.cosy::VulcanMessageAdapter::VulcanMessageAdapter.226)

      20141230-180538.315: Always: ipc: VulcanMessageAdapter refresh pending, wait... (VulcanMessageAdapter.cpp.cosy::VulcanMessageAdapter::VulcanMessageAdapter.234)

      20141230-180538.315: Always: ipc: VulcanMessageAdapter switching to point to point (VulcanMessageAdapter.cpp.cosy::VulcanMessageAdapter::refreshEndPointsCallback.110)

      20141230-180538.365: Always: ipc: VulcanMessageAdapter initialization done (VulcanMessageAdapter.cpp.cosy::VulcanMessageAdapter::VulcanMessageAdapter.249)

      20141230-180538.365: Info: ipc: End VulcanMessageAdapter initialization (VulcanMessageAdapter.cpp.cosy::VulcanMessageAdapter::VulcanMessageAdapter.169)

      20141230-180538.365: Info: setTargetDataRates: 0 upload, 0 download

      20141230-180538.365: CloudSync v.1.3.1.405 x86

      20141230-180538.365: Info: Loading plugins from folder: 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSyncPlugins'

      20141230-180538.365: Info: Loading plugins from folder: 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSyncPlugins\DesignLibraryPlugin'

      20141230-180538.366: Info: Plugin loaded: 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSyncPlugins\DesignLibraryPlugin\DesignLibraryPlugin.dll'

      20141230-180538.366: Info: Loading plugins from folder: 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSyncPlugins\ExchangePlugin'

      20141230-180538.367: Info: Plugin loaded: 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSyncPlugins\ExchangePlugin\ExchangePlugin.dll'

      20141230-180538.367: Info: Loading plugins from folder: 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSyncPlugins\LiveType'

      20141230-180538.367: Info: Plugin loaded: 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSyncPlugins\LiveType\LiveType.dll'

      20141230-180538.367: Info: Loading plugins from folder: 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSyncPlugins\SynKit'

      20141230-180538.368: Error: Plugin not loaded (Incompatible host version, expecting 27, plugin had 26): 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSyncPlugins\SynKit\SynKit.dll'

      20141230-180538.369: Error: Plugin not loaded (Incompatible host version, expecting 27, plugin had 26): 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSyncPlugins\SynKit\SynKit.dll'

      20141230-180538.369: Info: AppHookControllerImpl::onStartup in

      20141230-180538.369: Info: [DesignLibraryPlugin] [DesignLibraryAppHook.cpp:onStartup:53] onStartup +++

      20141230-180538.369: Info: [DesignLibraryPlugin] [DesignLibraryAppHook.cpp:onStartup:56] Init plugin-mgr...

      20141230-180538.369: Info: [DesignLibraryPlugin] [DesignLibraryManager.cpp:Init:95] Init file system...

      20141230-180538.369: Info: [DesignLibraryPlugin] [DesignLibraryManager.cpp:InitFileSystem:168] DesignLibraryPlugin version is "1.0.0.21"

      20141230-180538.369: Info: [DesignLibraryPlugin] [DesignLibraryManager.cpp:Init:102] Register msg handler...

      20141230-180538.369: Info: [DesignLibraryPlugin] [DesignLibraryManager.cpp:Init:106] Init done.

      20141230-180538.369: Info: [DesignLibraryPlugin] [DesignLibraryAppHook.cpp:onStartup:72] add sync path filter "/assets/adobe-libraries"...

      20141230-180538.369: Info: [DesignLibraryPlugin] [DesignLibraryAppHook.cpp:onStartup:79] register interest path "/assets/adobe-libraries/"...

      20141230-180538.370: Info: [ExchangePlugin] (EPTaskManager.cpp, 393 ) --CEPTaskManager::initMainloop: initMainloop begin, and begin check if core lib is loaded..., version is 1.3.0.38

      20141230-180538.370: Info: [livetype] onStartup

      20141230-180538.373: Info: [livetype] onStartup => success

      20141230-180538.373: Info: AppHookControllerImpl::onStartup out

      20141230-180539.479: Info: [livetype] onTextReceived cosy.fonts.UpdatePreferencesRequest

      20141230-180539.480: Info: [livetype]  sendText accc.fonts.UpdatePreferencesResponse (success)

      20141230-180539.481: Info: [livetype] syncStatus: ON

      20141230-180544.367: GetFeatureStates: found feature=com.adobe.oobe.acc.v1.files state=ENABLED

      20141230-180544.367: GetFeatureStates: found feature=com.adobe.oobe.acc.v1.files.client.type state=V2

      20141230-180544.367: GetFeatureStates: found feature=com.adobe.oobe.acc.v1.collaboration.whitelisted.urls state=ENABLED

      20141230-180544.367: GetFeatureStates: found feature=com.adobe.oobe.acc.v1.collab state=ENABLED

      20141230-180544.367: GetFeatureStates: found feature=com.adobe.oobe.acc.v1.files.defaultFileSync state=ON

      20141230-180544.367: GetFeatureStates: found feature=com.adobe.oobe.acc.v1.analytics state=ENABLED

      20141230-180544.367: GetFeatureStates: found feature=com.adobe.oobe.acc.v1.buyNow state=ENABLED

      20141230-180544.367: GetFeatureStates: found feature=com.adobe.oobe.acc.v1.uninstall state=ENABLED

      20141230-180544.367: GetFeatureStates: found feature=com.adobe.oobe.acc.v1.launchApp state=ENABLED

      20141230-180544.367: GetFeatureStates: found feature=com.adobe.oobe.acc.v1.startTrial state=ENABLED

      20141230-180544.367: GetFeatureStates: found feature=com.adobe.oobe.acc.v1.appsLocalRefresh state=ENABLED

      20141230-180544.367: GetFeatureStates: found feature=com.adobe.oobe.acc.v1.communityassets.baseURL state=ENABLED

      20141230-180544.367: GetFeatureStates: found feature=com.adobe.oobe.acc.v1.showAlwaysUpToDateCheckbox state=false

      20141230-180544.367: GetFeatureStates: found feature=com.adobe.oobe.acc.v1.fontsPanelEnabled state=true

      20141230-180544.367: GetFeatureStates: found feature=com.adobe.oobe.acc.v1.filesPanelEnabled state=true

      20141230-180544.367: GetFeatureStates: found feature=com.adobe.oobe.acc.v1.marketPanelEnabled state=true

      20141230-180544.367: GetFeatureStates: found feature=com.adobe.oobe.acc.v1.behancePanelEnabled state=true

      20141230-180544.367: GetFeatureStates: found feature=com.adobe.oobe.acc.v1.market.designLibrary state=true

      20141230-180544.367: GetFeatureStates: found feature=com.adobe.oobe.acc.v1.selfupdate state=ENABLED

      20141230-180544.367: GetFeatureStates: found feature=com.adobe.oobe.acc.v1.selectiveSync state=ENABLED

      20141230-180544.367: GetFeatureStates: found feature=com.adobe.oobe.acc.v1.fonts.defaultFontSync state=ON

      20141230-180544.367: GetFeatureStates: found feature=com.adobe.oobe.acc.v1.ne.longpoll state=ENABLED

      20141230-180544.367: GetFeatureStates: found feature=com.adobe.oobe.acc.v1.alwaysUpToDateDefaultPreference state=OFF

      20141230-180544.367: GetFeatureStates: found feature=com.adobe.oobe.acc.v1.fonts.paiduser state=true

      20141230-180544.367: GetFeatureStates: found feature=com.adobe.oobe.acc.v1.fonts state=ENABLED

      20141230-180548.032: GetFeatureStates: found feature=com.adobe.oobe.acc.v1.files state=ENABLED

      20141230-180548.032: GetFeatureStates: found feature=com.adobe.oobe.acc.v1.files.client.type state=V2

      20141230-180548.032: GetFeatureStates: found feature=com.adobe.oobe.acc.v1.collaboration.whitelisted.urls state=ENABLED

      20141230-180548.032: GetFeatureStates: found feature=com.adobe.oobe.acc.v1.collab state=ENABLED

      20141230-180548.032: GetFeatureStates: found feature=com.adobe.oobe.acc.v1.files.defaultFileSync state=ON

      20141230-180548.032: GetFeatureStates: found feature=com.adobe.oobe.acc.v1.analytics state=ENABLED

      20141230-180548.032: GetFeatureStates: found feature=com.adobe.oobe.acc.v1.buyNow state=ENABLED

      20141230-180548.032: GetFeatureStates: found feature=com.adobe.oobe.acc.v1.uninstall state=ENABLED

      20141230-180548.032: GetFeatureStates: found feature=com.adobe.oobe.acc.v1.launchApp state=ENABLED

      20141230-180548.032: GetFeatureStates: found feature=com.adobe.oobe.acc.v1.startTrial state=ENABLED

      20141230-180548.032: GetFeatureStates: found feature=com.adobe.oobe.acc.v1.appsLocalRefresh state=ENABLED

      20141230-180548.032: GetFeatureStates: found feature=com.adobe.oobe.acc.v1.communityassets.baseURL state=ENABLED

      20141230-180548.032: GetFeatureStates: found feature=com.adobe.oobe.acc.v1.showAlwaysUpToDateCheckbox state=false

      20141230-180548.032: GetFeatureStates: found feature=com.adobe.oobe.acc.v1.fontsPanelEnabled state=true

      20141230-180548.032: GetFeatureStates: found feature=com.adobe.oobe.acc.v1.filesPanelEnabled state=true

      20141230-180548.032: GetFeatureStates: found feature=com.adobe.oobe.acc.v1.marketPanelEnabled state=true

      20141230-180548.032: GetFeatureStates: found feature=com.adobe.oobe.acc.v1.behancePanelEnabled state=true

      20141230-180548.032: GetFeatureStates: found feature=com.adobe.oobe.acc.v1.market.designLibrary state=true

      20141230-180548.032: GetFeatureStates: found feature=com.adobe.oobe.acc.v1.selfupdate state=ENABLED

      20141230-180548.032: GetFeatureStates: found feature=com.adobe.oobe.acc.v1.selectiveSync state=ENABLED

      20141230-180548.032: GetFeatureStates: found feature=com.adobe.oobe.acc.v1.fonts.defaultFontSync state=ON

      20141230-180548.032: GetFeatureStates: found feature=com.adobe.oobe.acc.v1.ne.longpoll state=ENABLED

      20141230-180548.032: GetFeatureStates: found feature=com.adobe.oobe.acc.v1.alwaysUpToDateDefaultPreference state=OFF

      20141230-180548.032: GetFeatureStates: found feature=com.adobe.oobe.acc.v1.fonts.paiduser state=true

      20141230-180548.032: GetFeatureStates: found feature=com.adobe.oobe.acc.v1.fonts state=ENABLED

      20141230-180548.035: WControllerDelegate::signedIn user: xavier.trinquard@cnp.fr

      20141230-180548.035: SignIn: user xavier.trinquard@cnp.fr, access token 806c6540211ecff4e5885738b44f591e, userId 557850DE4C3306840A04B832@AdobeID

      20141230-180548.037: WorkerThreads: 8

      20141230-180548.037: Info: setTargetDataRates: 0 upload, 0 download

      20141230-180548.037: WorkerThreads: 8

      20141230-180548.037: Info: setTargetDataRates: 0 upload, 0 download

      20141230-180548.037: Update local folder for multiple user.

      20141230-180548.037: Old user 'xavier.trinquard@cnp.fr' has cloud path [C:\Users\xtrinqua\Creative Cloud Files].

      20141230-180548.037: New user 'xavier.trinquard@cnp.fr' has cloud path [C:\Users\xtrinqua\Creative Cloud Files].

      20141230-180548.049: Info: [livetype] onTextReceived cosy.fonts.UpdatePreferencesRequest

      20141230-180548.049: Info: [livetype]  sendText accc.fonts.UpdatePreferencesResponse (success)

      20141230-180548.051: Info: [livetype] syncStatus: ON

      20141230-180548.153: WControllerDelegate::quota {storageFree:-1, storageTotal:-1}

      20141230-180548.156: Options Changed 1

      20141230-180548.156: WorkerThreads: 8

      20141230-180548.156: Info: setTargetDataRates: 0 upload, 0 download

      20141230-180548.157: WControllerDelegate::quota {storageFree:-1, storageTotal:-1}

      20141230-180548.158: BaseControllerDelegate::pushSyncStatus: sent CoreSyncStateNotYetAnalyzed (10)

      20141230-180548.158: Set job state to 1, OnOptionsChanged

      20141230-180548.158: 30/12/2014 18:05:48: File Monitoring was asked to stop on: : Forced Stop

      20141230-180548.158: 30/12/2014 18:05:48: File Monitoring was asked to stop on: : Forced Stop

      20141230-180548.158: WControllerDelegate::quota {storageFree:-1, storageTotal:-1}

      20141230-180548.160: BaseControllerDelegate::pushSyncStatus: sent CoreSyncStateNotYetAnalyzed (10)

      20141230-180548.161: Migrator::HasMigrated user xavier.trinquard@cnp.fr has not migrated

      20141230-180548.161: Migrator::Poll state=Init, flags=7, user=xavier.trinquard@cnp.fr

      20141230-180548.161: WControllerDelegate::quota {storageFree:-1, storageTotal:-1}

      20141230-180548.163: WControllerDelegate::quota {storageFree:-1, storageTotal:-1}

      20141230-180548.163: WControllerDelegate::syncStatus state 10 (CoreSyncStateNotYetAnalyzed)

      20141230-180548.165: BaseControllerDelegate::pushSyncStatus: sent CoreSyncStateOnline (15)

      20141230-180548.591: Migrator::CheckStormcloudConnection httpStatus=0 requestId= body=

      20141230-180548.591: Migrator::CheckStormcloudConnection sErr=failed: [resolving IP name creative.adobe.com]: Cannot resolve IP name into IP address: , httpStatus=0, eErr=3

      20141230-180548.591: Migrator::Poll CheckStormcloudConnection migrationState=Unknown

      20141230-180548.591: Migrator::Poll completed with migration incomplete, state=PollHealth, eErr=3, flags=7, user=xavier.trinquard@cnp.fr

      20141230-180548.591: Error 3 on side 1: failed: [resolving IP name creative.adobe.com]: Cannot resolve IP name into IP address:

      20141230-180548.592: Impossible de se connecter à Creative Cloud.: failed: [resolving IP name creative.adobe.com]: Cannot resolve IP name into IP address:

      20141230-180548.592: WControllerDelegate::quota {storageFree:-1, storageTotal:-1}

      20141230-180548.594: BaseControllerDelegate::pushSyncStatus: sent CoreSyncStateSyncError (3)

      20141230-180548.594: Info: AppHookControllerImpl::onSignIn in

      20141230-180548.594: Info: [DesignLibraryPlugin] [DesignLibraryAppHook.cpp:onSignIn:130] onSignIn +++ Email is "xavier.trinquard@cnp.fr", user id is "557850DE4C3306840A04B832@AdobeID"

      20141230-180548.594: Info: [DesignLibraryPlugin] [DesignLibraryAppHook.cpp:onSignIn:133] Announce sign-in event!

      20141230-180548.594: Info: [DesignLibraryPlugin] [DesignLibraryMessageHandlerImpl.cpp:OnSignIn:79] Sending out vulcan msg that user sign-in/out...

      20141230-180548.594: Info: [DesignLibraryPlugin] [DesignLibraryMessageUtil.cpp:SendVulcanMessage:141] Payload is "<?xml version="1.0" encoding="utf-8"?>

      <push><session_id>7baf99f5-abe4-47e2-a4a8-16c085eaee6a</session_id><version>1.0</version>< adobe_id>xavier.trinquard@cnp.fr</adobe_id><type>DesignLib.SignOnStateNotification</type><sign_on_state>sign-in</sign_on_s tate></push>"

      20141230-180548.596: Info: [livetype] onSignIn

      20141230-180548.596: Info: [livetype]  sendText accc.app.GetConfigParamRequest (longpoll: Requesting longpoll host configuration.)

      20141230-180548.598: Info: AppHookControllerImpl::onSignIn out

      20141230-180548.598: SignIn: completed user xavier.trinquard@cnp.fr

      20141230-180548.598: Switch Sync status

      20141230-180548.598: Sync is already ON: ignore switch

      20141230-180548.602: Info: [livetype] onTextReceived cosy.fonts.GetConfigParamResponse

      20141230-180548.602: Info: [livetype]  enableFontSync

      20141230-180548.602: Info: [livetype] longpoll: processing latest entitlement file

      20141230-180548.602: Info: [livetype] longpoll: Sending long poll request to https://polka.typekit.com/subscribe?adobe_id=557850DE4C3306840A04B832%40AdobeID&entitlemen t_state=7fad33e1037e5fa80bc7180fd2491226f7685ee5

      20141230-180548.602: Info: [livetype]  downloadToFile (id=longpoll) => 1

      20141230-180548.602: Info: [livetype] synced fonts

      20141230-180548.603: Info: [livetype] onAddParameters

      20141230-180548.603: Info: [livetype] onSetTimeout

      20141230-180548.603: Info: [livetype] longpoll: setting poll timeout to 3600

      20141230-180548.618: Info: [livetype] onAddHeaders (id=longpoll)

       

       

      Here the result :

      adobe cloud.png