2 Replies Latest reply on Jan 9, 2015 10:09 AM by robymalu

    Installation problem

    robymalu

      I cannot install Adobe flash player, every time i try the installation process ended because "adobe installation Helper does not work"

      I report the error that happened

      Problem sign:

        Problem name:    APPCRASH

        Application name:    install_flashplayer16x32_mssd_aaa_aih.exe

        Version application:    3.5.4.26

        Timestamp application:    53d3d183

        Nome modulo con errori:    install_flashplayer16x32_mssd_aaa_aih.exe

        Versione modulo con errori:    3.5.4.26

        Timestamp modulo con errori:    53d3d183

        Codice eccezione:    c0000005

        Offset eccezione:    00045487

        Versione SO:    6.1.7600.2.0.0.768.3

        ID impostazioni locali:    1040

        Informazioni aggiuntive 1:    0a9e

        Ulteriori informazioni 2:    0a9e372d3b4ad19135b953a78882e789

        Ulteriori informazioni 3:    0a9e

        Ulteriori informazioni 4:    0a9e372d3b4ad19135b953a78882e789

      Ihave windows 7...

      I try also to deactivate my antivirus during the program download and installation process but teh result it´s the same....

      I hope someone can help me....

      Thanks