My name is Patrick Eccles and I am a student at the University of Utah. I had tried to set up Creative Cloud (for ETLA) with the free 1-year membership Adobe and UofU have partnered to allow for its students. I have Creative Cloud installed, but the 1-year membership has not bee applied to my account and I am a Free Creative Cloud Member. I redeemed the code I got from the U, but it hasn't been applied to my account.
Please let me know how I can have the 1-year membership applied to my Creative Cloud account!
I am unsure of the issue, there are two contradictory situation, ETLA is an Enterprise agreement which is purchased by the university & provided to students by deploying it through packages.
Please contact volume license Customer support.http://www.adobe.com/company/contact.html
The University of Utah provides it to students with Adobe Creative Cloud through ETLA. I tried to acquire it through the U of U. Now when I try and use my redemption code: [removed] I am notified that the code has already been used. Did I use it on another account? Did the code not work when I applied it to my account?
Not having access to the Creative Cloud on my personal computer has been extremely inconvenient. Please help me get this corrected.
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