1 Reply Latest reply on Dec 30, 2014 11:31 AM by A.T. Romano

    was having trouble signing in and registering and now this

    Tori36 Level 1

      I was having trouble signing in to register my Photoshop Elements 12 but now it's doing this and I don't know what to do.  I entered serial number and it's acting like a trial version but look at the days remaining?  What's up with that?  I would appreciate any help.Capture.JPG

        • 1. Re: was having trouble signing in and registering and now this
          A.T. Romano Level 7

          Tori36

           

          Your program appears to be Photoshop Elements 13 and not Premiere Elements 13. And, somehow your thread has been posted in the Adobe Premiere Elements Forum. Please re-post your question in the Adobe Photoshop Elements Forum or wait for a moderator here to move your thread from here to there.

          Photoshop Elements

           

          My first impression is that you should

           

          Click on "License This Software" and follow the instruction to do that. It is not uncommon to run into this situation even when dealing with a purchased software. It may never happen again.

           

          Have you done that already?

           

          ATR