2 Replies Latest reply on Dec 31, 2014 12:50 PM by GoZsHo97

couldn't complete request because 3d functionality is currently disabled due OpenGL being disabled

GoZsHo97 Dec 30, 2014 1:34 PM

Everytime I want to open a file in 3D mode on my Photoshop CC this message appear :/ I have onboard Intel Graphic Video Card - thats it - http://postimg.org/image/z4ab2eu9v/

And in the program it says I got only 32MB VRAM, but thats not right at all - http://postimg.org/image/t1c7q8z03/ . What can I do??

BTW I dont know if I chose the right community, hope it is the right one

1. Re: couldn't complete request because 3d functionality is currently disabled due OpenGL being disabled

ssprengel Dec 30, 2014 2:22 PM (in response to GoZsHo97)

What are your GPU settings set to over in Preferences / Performances. Here are mine:

And look in your Help / System Info and see what the Graphics settings say in there regarding OpenGL and video memory.

One concern is that VRAM for an onboard graphics card might be shared with system memory and therefore not available for 3D the way PS expects.
Like Show 0 Likes(0)

Actions
2. Re: couldn't complete request because 3d functionality is currently disabled due OpenGL being disabled

GoZsHo97 Dec 31, 2014 12:50 PM (in response to ssprengel)

Man I think I should buy a new video card, when I go in Performance I cant go in Advanced
And when I click on help - System info I get error from the program. I think I will buy a new video
Like Show 0 Likes(0)

Actions

Go to original post

Legend

Correct Answers - 10 points