4 Replies Latest reply on May 13, 2015 12:50 AM by TVPRICH

    Premiere Pro random crashing since update to 2014.2

    IanMaclean

      Been working on the SAME big project over 18 months, in Pr Pro CC, 2014, working on the SAME PC:

      Win 7 SP1 pro 64bit, i7-3770K, 32GB fast memory (25.7 available for Pr), Intel HD 4000 graphics on Asus motherboard with 30" NEC Multisync screen at 2560 x 1600 (same as for years)

      42GB free on my SSD drive C: and 54GB free on my SSD drive S: for preview files, 24GB free on my SSD drive T: for caching files.  Project files etc stored on a normal hard drive F: (for Files!) 1.25TB free.


      NOW last update to 2014.2 and I get constant RANDOM crashes (Windows encountered a fault and had to close this program) despite updating graphics driver and trying different settings in preferences, use mercury etc.  No particular action causes it  - sometimes I am just watching it play a sequence and it just stops. Though of course it may be rendering the last edit at the time.

      Sometimes it runs for all of 15 mins and I think the problem has sorted then it goes again and I have to restart the project, find where I was and re-do my last edits.  If I remember to press Ctrl-S very frequently (every few seconds) it seems to run for a while then I forget for 5 mins and it crashes.

      Grrrr what did you do to the latest version, Adobe??  I need to get this project finally finished in a hurry.... I wish I had not updated the program!  Of course I cannot go back as it says the saved copy is now incompatible with earlier Pr Pro versions.

       

      I then tried running a previous version at the same time, as simonray suggested in his post - it worked!  So I am able to continue as normal provided I do this stupid bodge fix.

      So it really is down to Adobe as it is the same project, same PC, just different version update.  You did something to a great, stable, program that made it unstable, Adobe...

       

      To ANSWER RAMEEZ from previous thread:

       

      A variety of issues can cause PPRO to crash:

      1. a problem with the Preferences, or some other pref-related file in the Profile-<USERNAME> bin. >>  DIDN'T CHANGE ANYTHING since 1½ years running previous PrPro versions on SAME PROJECT on SAME PC
      2. the graphics driver  Checked for latest version - didn't stop the crashing
      3. third-party plug-ins - don't have any
      4. a problem with the cache files. I am using the same 2 x SSD I have been using for years for autosave and caching. 54GB free space / 24GB free space (current cache in place)
      5. a problem with the project file (if you're loading a project...)  Doesn't apply
      6. the Preferences files be set to read-only  How would that happen? Never happened before on any other update and I can change it.
      7. the user not having administrator rights  Only one user on PC since installation, full rights
      8. a conflict/incompatibility with some OS setting  Haven't changed anything
      9. a problem on the licensing/authentication side.  I'm signed up to full Adobe CC. Everything else works, Ps, Lr, Id ...

       

      A log file might help identify the cause of the crash. Please right-click 'My Computer', select "Manage," look under 'Event Viewer->Windows Logs->Application' to see if there's an event there from Premiere Pro. If so, copy the contents of that log and paste them here.

      >>>>>>>>>>>>>>

      Faulting application name: Adobe Premiere Pro.exe, version: 8.2.0.65, time stamp: 0x5486db4a

      Faulting module name: VideoFilterHost.dll, version: 8.2.0.65, time stamp: 0x5486bf85

      Exception code: 0xc0000005

      Fault offset: 0x000000000006d692

      Faulting process id: 0x19d0

      Faulting application start time: 0x01d022d29c3e2d43

      Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\Adobe Premiere Pro.exe

      Faulting module path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\VideoFilterHost.dll

      Report Id: 1097ced4-8ec8-11e4-aaaf-08606e6e6383

      <<<<<<<<<<<<<<<

       

      Thanks,

      Rameez

        • 1. Re: Premiere Pro random crashing since update to 2014.2
          Marc_Lec

          I don't know if you have solved your problem . I had the same problem and this is what I did. In the menu I selected Edit Preferences memory. In the memory panel I increased the memory reserved for other application to at least half the installed (was 25% by default). I also changed the optimize render from performance to memory. Since then I have had no crashes. My installation is in French so the menu items and options may not be labelled as I say but should be close enough for you to find.

          • 2. Re: Premiere Pro random crashing since update to 2014.2
            Rishaar

            I am running into the same exact problem

             

            roblem Event Name:    APPCRASH

              Application Name:    Adobe Premiere Pro.exe

              Application Version:    8.2.0.65

              Application Timestamp:    5486db4a

              Fault Module Name:    VideoFilterHost.dll

              Fault Module Version:    8.2.0.65

              Fault Module Timestamp:    5486bf85

              Exception Code:    c0000005

              Exception Offset:    000000000006d692

              OS Version:    6.1.7601.2.1.0.256.1

              Locale ID:    1041

              Additional Information 1:    a33c

              Additional Information 2:    a33c3743ea10689f0086b13157c0cac4

              Additional Information 3:    e982

              Additional Information 4:    e982ac0ce36db827e64b6a6afa382766

            • 3. Re: Premiere Pro random crashing since update to 2014.2
              TVPRICH Level 1

              I Too am having the same problems! it's killing me and my business!

              I DESPERATELY NEED A QUALIFIED COMPUTER-BUILDER & ADOBE PREMIERE EXPERT PLEASE!!! Once again I Am At My Wits End! I'm Willing To Pay for a Qualified Person to come to my Orange County Home/Studio and Help Diagnose My Constant Computer Crashing While Using Adobe PremiereCC 2014. If Anyone Reading This Facebook Post, and Knows Someone Else Who Can Help Me, PLEASE PASS THIS MESSAGE ON. My Studio phone Number is 818-843-3188. My livelihood is at stake right now and this is NOT a Joke.

              • 4. Re: Premiere Pro random crashing since update to 2014.2
                TVPRICH Level 1

                Problem Solved! (with a small catch)

                While searching crashing issues I came across this thread,"Premiere Pro random crashing since update to 2014.2"

                 

                Marc_Lec  Answered (and I paraphrase here)"...I had the same problem and this is what I did. In 'Preferences Memory'  I increased the memory reserved for other application to at least half the installed and changed the optimize render from 'performance' to 'memory."

                 

                Thank You Marc_Lec for what has been a game changer for me since my last computer and the beginning of PremiereCC problems.

                 

                I changed my Memory reserved for Other Applications from the default 7gigs to 1/2 of my approx.31 available Gigs = 16Gigs. Viola!

                No more crashing what-so-ever!

                 

                I still have to purchase an older  GTX 980 graphics card to take advantage of Adobe's approved code to utilize X=Cuda Cores and GPU, but I think I'll hang onto my new TitanX, in hopes that Adobe will write code and approve it someday in the near future.

                 

                Now why doesn't Adobe say this officially about Memory Settings? (I don't know maybe they do and I missed I somewhere)

                 

                Mine and probably many peoples computers problems here on this board may be attributed to a simple Memory adjustment, because the computer needs more than 7Gigs to run itself, not to mention Premiere.