Hello everyone. I create and sell printable wedding invitation templates that customers can fill in and print at home or at a copy shop. I create the fillable forms in Acrobat. Obviously I don't want people to open the PDFs in Illustrator and edit my artwork, so I password protect my PDFs. The customer can fill in and print, but they cannot copy the images. Here are the settings I use:
Most customers can print without any problems. However, some customers (about 1 in 40) say that when they try to print, they get asked for a password. I don't understand why this happens.
Are they trying to print at a low resolution while I only allow high resolution printing? Is that possibly why they get asked for a password? Does anyone have any ideas about why this is happening? Any help would be appreciated.
Check the software and platform they are using. The report might be garbled, for instance maybe the file can't be opened at all; some apps on phones and tablets would do that.
Thanks for your reply. They are all opening the files with Adobe Reader on a computer, not on tablets or phones. They have no problem with opening the file or filling in the form. It's only when printing that they get asked for a password.