10 Replies Latest reply on Jan 18, 2015 6:42 AM by RameezKhan

    PremierePro CC 2014 freezes and crashes

    Carlo Buffa Level 1

      PremierePro CC 2014 freezes every ten minutes or so and crashes.

      MacBookPro 9,1 Intel Core i7. Memoria 16 GB (15p 2012)
      GPU Intel HD Graphics 4000

      NVIDIA GeForce GT 650M VRAM 512 MB (CUDA Driver Version: 6.5.33)

       

      Is there a solution?

      Thank you

      Carlo

       

       

      Date/Time:       2015-01-02 12:48:01 +0100

      OS Version:      10.10.1 (Build 14B25)

      Architecture:    x86_64

      Report Version:  21

       

      Command:         Premiere Pro

      Path:            /Applications/Adobe Premiere Pro CC 2014/Adobe Premiere Pro CC 2014.app/Contents/MacOS/Adobe Premiere Pro CC 2014

      Version:         8.2.0 (8.2.0)

      Parent:          launchd [1]

      PID:             886

       

      Event:           hang

      Duration:        5.05s (process was unresponsive for 24 seconds before sampling)

      Steps:           52 (100ms sampling interval)

       

      Hardware model:  MacBookPro9,1

      Active cpus:     8

       

      Fan speed:       2001 rpm

       

      --------------------------------------------------

      Timeline format: stacks are sorted chronologically

      Use -i and -heavy to re-report with count sorting

      --------------------------------------------------

       

      Heaviest stack for the main thread of the target process:

        52  start + 52 (Adobe Premiere Pro CC 2014 + 5796) [0x1000016a4]

        52  main + 508 (Adobe Premiere Pro CC 2014 + 6316) [0x1000018ac]

        52  ??? (<10E60FE1-B081-30F2-BA05-11DB2DDC89D1> + 818149) [0x1000dbbe5]

        52  ??? (<10E60FE1-B081-30F2-BA05-11DB2DDC89D1> + 788900) [0x1000d49a4]

        52  ??? (<10E60FE1-B081-30F2-BA05-11DB2DDC89D1> + 624246) [0x1000ac676]

        52  ??? (<10E60FE1-B081-30F2-BA05-11DB2DDC89D1> + 636191) [0x1000af51f]

        52  ??? (<10E60FE1-B081-30F2-BA05-11DB2DDC89D1> + 636363) [0x1000af5cb]

        52  ??? (<10E60FE1-B081-30F2-BA05-11DB2DDC89D1> + 624324) [0x1000ac6c4]

        52  ??? (<87C7F1B0-AA22-3D1F-9558-BA23D6686515> + 1927414) [0x1063a98f6]

        52  ??? (<87C7F1B0-AA22-3D1F-9558-BA23D6686515> + 1964495) [0x1063b29cf]

        52  ??? (<87C7F1B0-AA22-3D1F-9558-BA23D6686515> + 1964618) [0x1063b2a4a]

        52  ??? (<87C7F1B0-AA22-3D1F-9558-BA23D6686515> + 1931363) [0x1063aa863]

        52  ??? (<87C7F1B0-AA22-3D1F-9558-BA23D6686515> + 5446066) [0x1067049b2]

        52  ??? (<87C7F1B0-AA22-3D1F-9558-BA23D6686515> + 5449039) [0x10670554f]

        52  ??? (<87C7F1B0-AA22-3D1F-9558-BA23D6686515> + 5449172) [0x1067055d4]

        52  ??? (<87C7F1B0-AA22-3D1F-9558-BA23D6686515> + 3498492) [0x1065291fc]

        52  ??? (<87C7F1B0-AA22-3D1F-9558-BA23D6686515> + 3498492) [0x1065291fc]

        52  ??? (<87C7F1B0-AA22-3D1F-9558-BA23D6686515> + 3498511) [0x10652920f]

        52  ??? (<0C300C55-B6BF-38D1-947D-FFC5C14FABDB> + 5045790) [0x102044e1e]

        52  ??? (<0C300C55-B6BF-38D1-947D-FFC5C14FABDB> + 5034127) [0x10204208f]

        52  ??? (<0C300C55-B6BF-38D1-947D-FFC5C14FABDB> + 5035425) [0x1020425a1]

        52  ??? (<0C300C55-B6BF-38D1-947D-FFC5C14FABDB> + 956590) [0x101c5e8ae]

        52  ??? (<0C300C55-B6BF-38D1-947D-FFC5C14FABDB> + 814143) [0x101c3bc3f]

        52  ??? (<0C300C55-B6BF-38D1-947D-FFC5C14FABDB> + 816286) [0x101c3c49e]

        52  ??? (<0C300C55-B6BF-38D1-947D-FFC5C14FABDB> + 1084846) [0x101c7ddae]

        52  ??? (<0C300C55-B6BF-38D1-947D-FFC5C14FABDB> + 1061145) [0x101c78119]

        52  ??? (<0C300C55-B6BF-38D1-947D-FFC5C14FABDB> + 1061924) [0x101c78424]

        52  ??? (<0C300C55-B6BF-38D1-947D-FFC5C14FABDB> + 733472) [0x101c28120]

        52  ??? (<0C300C55-B6BF-38D1-947D-FFC5C14FABDB> + 3487662) [0x101ec87ae]

        52  ??? (<0C300C55-B6BF-38D1-947D-FFC5C14FABDB> + 3472671) [0x101ec4d1f]

        52  ??? (<0C300C55-B6BF-38D1-947D-FFC5C14FABDB> + 3473942) [0x101ec5216]

        52  ??? (<0C300C55-B6BF-38D1-947D-FFC5C14FABDB> + 3442766) [0x101ebd84e]

        52  ??? (<0C300C55-B6BF-38D1-947D-FFC5C14FABDB> + 3443608) [0x101ebdb98]

        52  ??? (<0C300C55-B6BF-38D1-947D-FFC5C14FABDB> + 6595070) [0x1021bf1fe]

        52  ??? (<0C300C55-B6BF-38D1-947D-FFC5C14FABDB> + 6285743) [0x1021739af]

        52  ??? (<0C300C55-B6BF-38D1-947D-FFC5C14FABDB> + 6287772) [0x10217419c]

        52  ??? (<0C300C55-B6BF-38D1-947D-FFC5C14FABDB> + 6663039) [0x1021cfb7f]

        52  ??? (<0C300C55-B6BF-38D1-947D-FFC5C14FABDB> + 7162702) [0x102249b4e]

        52  ??? (<0C300C55-B6BF-38D1-947D-FFC5C14FABDB> + 7111599) [0x10223d3af]

        52  ??? (<0C300C55-B6BF-38D1-947D-FFC5C14FABDB> + 7113182) [0x10223d9de]

        52  ??? (<0C300C55-B6BF-38D1-947D-FFC5C14FABDB> + 6276252) [0x10217149c]

        52  ??? (<0C300C55-B6BF-38D1-947D-FFC5C14FABDB> + 6272190) [0x1021704be]

        52  ??? (<0C300C55-B6BF-38D1-947D-FFC5C14FABDB> + 4805214) [0x10200a25e]

        52  ??? (<0C300C55-B6BF-38D1-947D-FFC5C14FABDB> + 4697823) [0x101fefedf]

        52  ??? (<0C300C55-B6BF-38D1-947D-FFC5C14FABDB> + 4701267) [0x101ff0c53]

        52  ??? (<1B8A5094-CCF9-3D3C-9D57-D48F6641B47E> + 373118) [0x10563217e]

        52  ??? (<1B8A5094-CCF9-3D3C-9D57-D48F6641B47E> + 297993) [0x10561fc09]

        52  ??? (<1B8A5094-CCF9-3D3C-9D57-D48F6641B47E> + 298237) [0x10561fcfd]

        52  ??? (<1B8A5094-CCF9-3D3C-9D57-D48F6641B47E> + 604123) [0x10566a7db]

        52  ??? (<1B8A5094-CCF9-3D3C-9D57-D48F6641B47E> + 757459) [0x10568fed3]

        52  ??? (<1B8A5094-CCF9-3D3C-9D57-D48F6641B47E> + 757837) [0x10569004d]

        52  ??? (<E9DD66FD-B280-3676-82ED-DA4B0DEB5B4A> + 117650) [0x131f28b92]

        52  ??? (<39ED00FA-AAB0-3D7F-90D9-CD64991CD7F3> + 117998) [0x1014a7cee]

        52  ??? (<4F18794A-4D20-35AE-9772-D955505EA67E> + 850043) [0x1003c487b]

        52  ??? (<4F18794A-4D20-35AE-9772-D955505EA67E> + 878044) [0x1003cb5dc]

        52  ??? (<4F18794A-4D20-35AE-9772-D955505EA67E> + 878949) [0x1003cb965]

        52  ??? (<4F18794A-4D20-35AE-9772-D955505EA67E> + 402790) [0x100357566]

        52  __psynch_cvwait + 10 (libsystem_kernel.dylib + 90418) [0x7fff9a91f132]

      *52  psynch_cvcontinue + 0 (pthread + 27077) [0xffffff7f80f129c5]

       

       

      Process:         Adobe Premiere Pro CC 2014 (Premiere Pro) [886]

      Path:            /Applications/Adobe Premiere Pro CC 2014/Adobe Premiere Pro CC 2014.app/Contents/MacOS/Adobe Premiere Pro CC 2014

      Architecture:    x86_64

      Parent:          launchd [1]

      UID:             501

      Task size:       604044 pages

      CPU Time:        0.022s

      Note:            Unresponsive for 24 seconds before sampling

      Note:            3 idle work queue threads omitted

        • 1. Re: PremierePro CC 2014 freezes and crashes
          RameezKhan Adobe Employee

          Hi,

           

          Try this:

          http://blogs.adobe.com/kevinmonahan/2014/09/10/premiere-pro-cc-freezing-on-startup-or-cras hing-while-working-mac-os-x-10-9-and-later/

           

          If that doesn't help, try this:

          Go to the following locations:

          Location 1: When in Finder, click on Go > Go to Folder > ~/Library/Application Support/Adobe

          Location 2: Go > Go to Folder > ~/Library/Preferences/Adobe

          Location 3: Documents > Adobe


          In all the locations, rename the 'Adobe' folders to 'OldAdobe'

          Launch Premiere, accept the License Agreement and see if it works.

          Note: You will lose your customized workspaces and keyboard shortcuts.


          Thanks,

          Rameez

          • 2. Re: PremierePro CC 2014 freezes and crashes
            Carlo Buffa Level 1

            Dear friend Rameez, thanks for the help, I tried without success both of your proposals.

            First I tried the second without success:

             

            If that doesn't help, try this:

            Go to the following locations:

            Location 1: When in Finder, click on Go > Go to Folder > ~/Library/Application Support/Adobe

            Location 2: Go > Go to Folder > ~/Library/Preferences/Adobe

            Location 3: Documents > Adobe


            then I tried the first solution.


            http://blogs.adobe.com/kevinmonahan/2014/09/10/premiere-pro-cc-freezing-on-startup-or-cras hing-while-working-mac-os-x-10-9-and-later/


            The situation seemed improved but suddenly freeze:


            Date/Time:       2015-01-02 22:31:57 +0100

            OS Version:      10.10.1 (Build 14B25)

            Architecture:    x86_64

            Report Version:  21

             

            Command:         Premiere Pro

            Path:            /Applications/Adobe Premiere Pro CC 2014/Adobe Premiere Pro CC 2014.app/Contents/MacOS/Adobe Premiere Pro CC 2014

            Version:         8.2.0 (8.2.0)

            Parent:          launchd [1]

            PID:             2318

             

            Event:           hang

            Duration:        4.90s (process was unresponsive for 30 seconds before sampling)

            Steps:           50 (100ms sampling interval)

             

            Hardware model:  MacBookPro9,1

            Active cpus:     8

             

            Fan speed:       1997 rpm

             

            --------------------------------------------------

            Timeline format: stacks are sorted chronologically

            Use -i and -heavy to re-report with count sorting

            --------------------------------------------------

             

            What can I groped yet?

             

            Ciao

            Carlo

            from Italy

            • 3. Re: PremierePro CC 2014 freezes and crashes
              RameezKhan Adobe Employee

              Please go to Disk Utility, verify and run disk permission repair on your OS drive.

               

              Let me know if that helps.

              Rameez

              • 4. Re: PremierePro CC 2014 freezes and crashes
                Carlo Buffa Level 1

                Very well, dear friends. I deleted Pr CC 2014 and I installed Pr CC (version 7,2,2) that works perfectly. Now the problem is that I can not connect Pr CC (version 7,2,2) for After Effect CC 2014.

                After Effect CC (Version 12) refuses to be installed. When downloading a warning message asking to close the -AdobeCrashDaemon- application.

                What can I do at this point?

                Schermata 2015-01-16 alle 20.12.39.png

                • 5. Re: PremierePro CC 2014 freezes and crashes
                  RameezKhan Adobe Employee

                  Thanks for the input. Since things are more or less messed up, I would suggest you to create a New User on your computer with Administrative privileges and see if the same thing happens in that. If it still stays the same, try doing a clean install of Adobe apps after doing an uninstall using CC cleaner tool.

                   

                  Thanks,

                  Rameez

                  • 6. Re: PremierePro CC 2014 freezes and crashes
                    larry334 Level 1

                    I posted a few days ago saying that deleting the preview files seem to be excellent short-term solution to fixing the crash problems with Premier Pro. today I was working on a comparable machine that had no issues with it whatsoever. there was no need to rendering anything in that project while I was working on it. then clients arrived and there were a few hiccups on playback so I decided I should render the sequence. A couple minutes later, I had huge freeze frames on playback, and PP crashed. I deleted the preview files and premiere work just fine again without crashes. So for me at least, rendering seems to be the enemy.

                     

                    This is all on 2010 or so mac pros with the latest release of premiere Pro. I should add that I've been trying to sway this company to switch over from FCP 7 to premiere Pro instead of FCP X or avid, and this is not helping the cause at all.

                     

                    Larry

                    • 7. Re: PremierePro CC 2014 freezes and crashes
                      Scott_SEA12 Level 1

                      I am having this same problem right now on PC.

                       

                      I just installed the latest CC updates today and was not having this problem yesterday. I am working with Adobe PP CC 2014.2 (8.2.0(65) build).

                       

                      I'm trying to make last minute tweaks and render out a final video, but the program keeps crashing.

                       

                      Will changing the the Adobe file name in the Documents folder fix this problem?

                       

                      Thanks,

                       

                      Scott

                       

                      crash_error.PNG

                      • 8. Re: PremierePro CC 2014 freezes and crashes
                        Kevin-Monahan Adobe Employee

                        Hi Scott,

                        Sorry to hear that.

                         

                        You may want to start a new post since you are on PC and the OP is on Mac.

                         

                        Thanks,
                        Kevin

                        • 9. Re: PremierePro CC 2014 freezes and crashes
                          Carlo Buffa Level 1

                          Dear Rameez,

                          I tried both solutions you propose, unfortunately, does not solve the problem of installing After effect. I get the same message, "Close -AdobeCrashDaemon."

                          But what is "AdobeCrashDaemon"? I find in my Mac "AdobeCrashDaemon."

                           

                           

                          Help.

                          Thank You

                          • 10. Re: PremierePro CC 2014 freezes and crashes
                            RameezKhan Adobe Employee

                            Open Activity Monitor and force quit the Adobe Crash Daemon process.

                             

                            Thanks,

                            Rameez