0 Replies Latest reply on Jan 2, 2015 7:17 AM by mpmcgrellis

    Flash Builder 4.7 Upgrade license rejection

    mpmcgrellis Level 1

      I recently purchases an upgrade license for Adobe Flash Builder 4.7.  The installer accepts my new serial number but then indicates a qualifying product cannot be found to upgrade.  It allows me to specify Adobe Flash Builder 4 Standard, and enter my old serial number, but subsequently rejects it with the following error message.

      "This serial number is not for a qualifying product.  Please try another."


      I have tried live chat support multiple times only to be told it is not available.  I have a valid licesene, so how do I get around this problem?


      Note: It does this regardless of whether I try to install cleanly or on top of my older version.