From where did you purchase and download the Adobe Photoshop Elements 13 Premiere Elements 13 products?
If from Adobe, you should be able to find the downloads with your order at Adobe web site http://www.adobe.com.
Sign In there with your Adobe ID and password, type My Orders in Search field, and follow the My Orders link to your
If you do not find Premiere Elements included in your order and you paid for both programs, then time to contact Adobe Chat
Orders to sort things out.
If you have problems with that, you should consider the download and install of the free tryout of Premiere Elements 13 from
the following web site and then inserting your purchased serial number in them during installation to make them your own.
But, you need to read and carrry out carefully the web site's Note: Very Important Instruction in order to avoid an Access Denied
Please review, consider, and let us know the outcome.
Got it. Thanks
Northwest ContractingOver 35 years of Quality & Creativity
[personal information removed... Mod - https://forums.adobe.com/docs/DOC-3731]
[This is an open forum, not Adobe support, please do not post personal information]
[If you are posting using email, please turn your 'sig file' function OFF for posting]
On Fri, Jan 2, 2015 at 6:41 PM, A.T. Romano <email@example.com>
"Got it" sounds like mission accomplished. Great news.
Add On...to avoid online nuisances from unknowns and/or unwanted, please do not put contact information in your threads/posts. Typically a moderator
will remove that kind of information from the threads/posts once seen.