I am running Windows 8.1 64 bit and Lightroom 5.7. I am trying to import video from my iPhone 5s (.mov). After trying to import multiple times, now previews are not showing up. I received the message, "The following files were not imported because they could not be read. (13)." Then it lists the individual file numbers. Where do we go from here?
There's a right way and a wrong way to fix this problem.
If you get tired of searching for the right way, consider using a script named
'Import Any Video'
free by me here:
If all goes well, it will be able to transcode it to a known good importable format, and then import the transcoded file instead. (the "right way" is to figure out how to get it to import the original file without transcoding).