2 Replies Latest reply on Jan 5, 2015 9:07 AM by CFMLGuru

    Apps not available in CC

    CFMLGuru Level 1

      Untitled.png

      When I install the Desktop Creative Cloud app I don't see any apps, can't launch them from the website for installation, and do not have a preferences option in the menu.  I have done the following per other forums and previous discussions with Adobe, restarted and reinstalled to no avail:

       

      1. Uninstalled all Adobe programs through Windows Control Panel.
      2. Removed all Adobe folders/files including the Users AppData folders
      3. Turned off firewall
      4. Disabled all startup applications and services
      5. Checked to see if I had a connection to the Internet
      6. Checked to see that I had a connection to secure websites
      7. Checked to see that the Global Root Certificate was enabled.  Enabled it for all requests to be sure.
      8. Removed all registry pointers and references to Adobe products and restarted the computer.

       

      Nothing works....argh!  Help.

       

      CoreSync Log Content:

       

      20150103-163057.003: Restart Explorer: OK

      20150103-163057.017: Info: ipc: Begin VulcanMessageAdapter initialization (VulcanMessageAdapter.cpp.cosy::VulcanMessageAdapter::VulcanMessageAdapter.169)

      20150103-163057.017: Always: ipc: VulcanMessageAdapter configuring IVulcanMessageDispatcher (VulcanMessageAdapter.cpp.cosy::VulcanMessageAdapter::VulcanMessageAdapter.171)

      20150103-163057.020: Always: ipc: VulcanMessageAdapter not ready, wait (VulcanMessageAdapter.cpp.cosy::VulcanMessageAdapter::VulcanMessageAdapter.217)

      20150103-163057.070: Always: ipc: VulcanMessageAdapter refreshing endpoints (VulcanMessageAdapter.cpp.cosy::VulcanMessageAdapter::VulcanMessageAdapter.226)

      20150103-163057.073: Always: ipc: VulcanMessageAdapter refresh pending, wait... (VulcanMessageAdapter.cpp.cosy::VulcanMessageAdapter::VulcanMessageAdapter.234)

      20150103-163057.073: Always: ipc: VulcanMessageAdapter switching to point to point (VulcanMessageAdapter.cpp.cosy::VulcanMessageAdapter::refreshEndPointsCallback.110)

      20150103-163057.124: Always: ipc: VulcanMessageAdapter initialization done (VulcanMessageAdapter.cpp.cosy::VulcanMessageAdapter::VulcanMessageAdapter.249)

      20150103-163057.124: Info: ipc: End VulcanMessageAdapter initialization (VulcanMessageAdapter.cpp.cosy::VulcanMessageAdapter::VulcanMessageAdapter.169)

      20150103-163057.124: Info: setTargetDataRates: 0 upload, 0 download

      20150103-163057.124: CloudSync v.1.3.1.405 x86

      20150103-163057.124: Info: Loading plugins from folder: 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSyncPlugins'

      20150103-163057.125: Info: Loading plugins from folder: 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSyncPlugins\DesignLibraryPlugin'

      20150103-163057.126: Info: Plugin loaded: 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSyncPlugins\DesignLibraryPlugin\DesignLibraryPlugin.dll'

      20150103-163057.126: Info: Loading plugins from folder: 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSyncPlugins\ExchangePlugin'

      20150103-163057.127: Info: Plugin loaded: 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSyncPlugins\ExchangePlugin\ExchangePlugin.dll'

      20150103-163057.127: Info: Loading plugins from folder: 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSyncPlugins\LiveType'

      20150103-163057.128: Info: Plugin loaded: 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSyncPlugins\LiveType\LiveType.dll'

      20150103-163057.128: Info: Loading plugins from folder: 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSyncPlugins\SynKit'

      20150103-163057.129: Error: Plugin not loaded (Incompatible host version, expecting 27, plugin had 26): 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSyncPlugins\SynKit\SynKit.dll'

      20150103-163057.130: Error: Plugin not loaded (Incompatible host version, expecting 27, plugin had 26): 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSyncPlugins\SynKit\SynKit.dll'

      20150103-163057.130: Info: AppHookControllerImpl::onStartup in

      20150103-163057.130: Info: [DesignLibraryPlugin] [DesignLibraryAppHook.cpp:onStartup:53] onStartup +++

      20150103-163057.130: Info: [DesignLibraryPlugin] [DesignLibraryAppHook.cpp:onStartup:56] Init plugin-mgr...

      20150103-163057.131: Info: [DesignLibraryPlugin] [DesignLibraryManager.cpp:Init:95] Init file system...

      20150103-163057.131: Info: [DesignLibraryPlugin] [DesignLibraryManager.cpp:InitFileSystem:168] DesignLibraryPlugin version is "1.0.0.21"

      20150103-163057.131: Info: [DesignLibraryPlugin] [DesignLibraryManager.cpp:Init:102] Register msg handler...

      20150103-163057.131: Info: [DesignLibraryPlugin] [DesignLibraryManager.cpp:Init:106] Init done.

      20150103-163057.131: Info: [DesignLibraryPlugin] [DesignLibraryAppHook.cpp:onStartup:72] add sync path filter "/assets/adobe-libraries"...

      20150103-163057.131: Info: [DesignLibraryPlugin] [DesignLibraryAppHook.cpp:onStartup:79] register interest path "/assets/adobe-libraries/"...

      20150103-163057.133: Info: [ExchangePlugin] (EPTaskManager.cpp, 393 ) --CEPTaskManager::initMainloop: initMainloop begin, and begin check if core lib is loaded..., version is 1.3.0.38

      20150103-163057.133: Info: [livetype] onStartup

      20150103-163057.134: Info: [livetype] onStartup => success

      20150103-163057.134: Info: AppHookControllerImpl::onStartup out

      20150103-163058.266: Info: [livetype] onTextReceived cosy.fonts.UpdatePreferencesRequest

      20150103-163058.266: Info: [livetype]  sendText accc.fonts.UpdatePreferencesResponse (success)

      20150103-163058.269: Info: [livetype] syncStatus: OFF