0 Replies Latest reply on Jan 3, 2015 1:35 PM by dmk3

    Dealing with the freeze issue too. However, their fix didn't seem to take permanently. Anybody have another solution?

    dmk3

      I called support and was told to change which version of my video card to select when creating a new project. I changed it from the "Mercury Playback Engine GPU Acceleration" to the "Software only" setting when making the choice under "General: Video Rendering and Playback." Apparently, my Windows 7 Professional machine's graphics card  causes a problem for Premeire Pro so, it has to be selected this way. However, this morning, my son ran into the same problem. we reset the selection but, still get the freeze and crash. Help?