9 Replies Latest reply on Jan 6, 2015 3:53 AM by mac971

    synchronization problems with LR Mobile

    mac971

      Hey guys, this is the problem:

      System:mac osx yosemite with LR 5.7, ipad retina with LR Mobile 1.2.2

      LR doesn't Sync with LR Mobile or Sync very very slowly after many tries setting on/off/on... sync mode. Network connections works fine

      is there someone else with the same trouble?

      sync from ipad to LR works fine, it's instant

       

      Thanks,

      Max.Acanfora.

        • 1. Re: synchronization problems with LR Mobile
          greule Adobe Employee

          Could you try to remove the sync.lrdata file and restart LrD. This would restart/refresh the sync (metadata only).

          Removing the Sync.lrdata might fix whatever the issue is.  Or, at least, might trigger it to occur again. So remove the Sync.lrdata, start Lr, and then wait until it either syncs or gets stuck again and create at this point a Lr Desktop diagnostic log which can hopefully provide some clues.

           

          You can find the  sync.lrdata file here:

          On Mac it's at /Users/<user>/Library/Caches/Adobe/Lightroom/Sync Data/Sync.lrdata

           

          If you still have these problems please send me a LR Desktop diagnostig log  - best as a private message with a downloadable dropbox link.

           

          You can trigger the log via LR Desktop preferences -> Lightroom Mobile and when you hold down the alt key you will notice a generate diagnostic log button

           

          -

          Guido

          • 2. Re: synchronization problems with LR Mobile
            mac971 Level 1

            hey Guido,

            done, but still the same. I tried to upload an image but it's still not

            loaded from LRd to LRm

            here's the log:

            https://www.dropbox.com/s/39k7se0667ytkzu/Lightroom%20Sync%20Diagnostic%20Log.webarchive?d l=0

             

            I hope You can solve, otherwise LRm is unusable!

            thank You very much, I appreciate your support

             

            Max.

             

            2015-01-05 11:04 GMT+01:00 greule <forums_noreply@adobe.com>:

             

                synchronization problems with LR Mobile  created by greule

            <https://forums.adobe.com/people/greule> in Photoshop Lightroom - View

            the full discussion <https://forums.adobe.com/message/7065846#7065846>

             

            • 3. Re: synchronization problems with LR Mobile
              PixelChristi

              Can I join in on this? I've had no problems until today, used it for months. Running Windows 7. It's not syncing at all. No progress bar on the desktop. I've tried all sorts of combinations of signing out on both desktop and iPad. I've deleted the data in preferences > lr mobile.

               

              I've finally updated to 5.7 and that's not helped either.

              • 4. Re: synchronization problems with LR Mobile
                greule Adobe Employee

                Hi PixelChristi.

                 

                Could you try to remove the sync.lrdata file and restart LrD. This would restart/refresh the sync (metadata only).

                Remove the Sync.lrdata, start Lr Desktop, and then wait until it either syncs or gets stuck again and create at this point a Lr Desktop diagnostic log which can hopefully provide some clues.

                 

                You can find the  sync.lrdata file here:

                On Win it would be at C:\Users\<user>\AppData\Local\Adobe\Lightroom\Caches\Sync Data\Sync.lrdata

                 

                If you still run in to the issue please send me a LR Desktop diagnostig log  - best as a private message with a downloadable dropbox link.

                 

                You can trigger the log via LR Desktop preferences -> Lightroom Mobile and when you hold down the alt key you will notice a generate diagnostic log button

                 

                -

                Guido

                • 5. Re: synchronization problems with LR Mobile
                  PixelChristi Level 1

                  Thanks. That seems to have fixed it ( it's been so long since I've had to do it, that I'd forgotten how to show hidden folders like appdata). Will post if it halts again.

                  • 6. Re: synchronization problems with LR Mobile
                    mac971 Level 1

                    I actually had a few more synchronization error but was due to some files that were on an external drive...

                    Max.

                    • 7. Re: synchronization problems with LR Mobile
                      greule Adobe Employee

                      Hi Max. Does the sync work for you now? - Guido

                      • 8. Re: synchronization problems with LR Mobile
                        mac971 Level 1

                        Hi Guido,

                        It works fine thank you, I had some other issue due to the lack of some images: they were stocked  in an external drive not connected. I solved just linking it.

                         

                        Thank a lot!

                        Massimiliano.

                         Inviato da iPhone.

                         

                        Il giorno 06/gen/2015, alle ore 10:08, greule <forums_noreply@adobe.com> ha scritto:

                         

                         

                        synchronization problems with LR Mobile

                        created by greule in Photoshop Lightroom - View the full discussion

                        Hi Max. Does the sync work for you now? - Guido

                         

                        If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7069153#7069153 and clicking ‘Correct’ below the answer

                        Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:

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                        Start a new discussion in Photoshop Lightroom by email or at Adobe Community

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                        • 9. Re: synchronization problems with LR Mobile
                          mac971 Level 1

                          sorry for my english, I'm rusted a bit, it's not a language I usually speak

                           

                          Massimiliano.

                           Inviato da iPhone.

                           

                          Il giorno 06/gen/2015, alle ore 10:08, greule <forums_noreply@adobe.com> ha scritto:

                           

                           

                          synchronization problems with LR Mobile

                          created by greule in Photoshop Lightroom - View the full discussion

                          Hi Max. Does the sync work for you now? - Guido

                           

                          If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7069153#7069153 and clicking ‘Correct’ below the answer

                          Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:

                          Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7069153#7069153

                          To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"

                          Start a new discussion in Photoshop Lightroom by email or at Adobe Community

                          For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.